Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
Languages
INDUSTRIAL EXPOSURE
Generic

Naveen Solanki

Hotelier
Gurgaon

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
2
2
Languages

Work History

Manager - Sales and Reservation

Pugdundee Safaris
2 2023 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Implemented systems and procedures to increase sales.
  • Managed accounts to retain existing relationships and grow share of business.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Manager - Hotel Operations

Lime Tree Hotels & Banquet
09.2022 - 02.2023
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.

Operation Manager

Hotel Imperial Park
04.2018 - 04.2021
  • Implementing process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Working in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Identifying procedure or process changes required to improve performance and productivity.
  • Establishing positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Team Leader - CRM Operations

Convergys
05.2013 - 08.2016
  • Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
  • Tracked key metrics and developed spreadsheets and data models.
  • Created customized marketing materials to increase product awareness.
  • Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.

Practitioner-CRM Operations

IBM Daksh
02.2010 - 04.2013
  • Established excellent customer service by efficiently resolving issues and responding to inquiries.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated timely responses to online customer communication and researched complex issues.

Hospitality Management Trainee

MacDonald Swan Hotel
12.2008 - 11.2009
  • Collaborated with team members to achieve target results.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used coordination and planning skills to achieve results according to schedule.

Education

BIHBM - Hospitality & Business Management

AIH&TM (Kurukshetra University)
New Delhi
05.2004 - 03.2008

Diploma in International Tourism & Hospitality Mgt - International Tourism & Hospitality Management

London School of Business Management
London
07.2007 - 01.2008

Skills

Operations management

Accomplishments

    Appointed as LIASON OFFICER for the Satyagraha Conference held in New Delhi hosted by all committees of the Indian Congress.


    Chosen as a member of an official service team for all state banquets organized by the Hon. President of India at his residency Rashtrapati Bhavan.


    Recognized as the best TL at Convergys.


    Most successful employee of the year at the Hotel Swan.

Certification

Certificate in Web Designing & Documentation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Timeline

Manager - Hotel Operations

Lime Tree Hotels & Banquet
09.2022 - 02.2023

Operation Manager

Hotel Imperial Park
04.2018 - 04.2021

Team Leader - CRM Operations

Convergys
05.2013 - 08.2016

Practitioner-CRM Operations

IBM Daksh
02.2010 - 04.2013

Hospitality Management Trainee

MacDonald Swan Hotel
12.2008 - 11.2009

Diploma in International Tourism & Hospitality Mgt - International Tourism & Hospitality Management

London School of Business Management
07.2007 - 01.2008

BIHBM - Hospitality & Business Management

AIH&TM (Kurukshetra University)
05.2004 - 03.2008

Certificate in Web Designing & Documentation

01-2004

Manager - Sales and Reservation

Pugdundee Safaris
2 2023 - Current

Languages

Hindi
Advanced
English
Upper intermediate

INDUSTRIAL EXPOSURE

Completed on-the-job training at the MacDonald Swan Hotel for a total of 5 months at the operational and oversight levels of hotel operations.


Attended on-the-job training at various Ashok Group hotels in India for a total period of 9 months at the basic, operational and supervisory levels of hotel operations.

Similar Profiles

CREATE PROFILE
Naveen SolankiHotelier