Naveen Srinivasamurthy

• Led ServiceNow pre-sales and solution initiatives for APJ-MEA region.
• Drove a $25M portfolio annually with a team of 12 members.
• Developed estimators, SOW templates, and ROM templates to standardize processes.
• Engaged directly with customers to identify challenges and deliver tailored solutions.
• Reviewed deals and formulated pricing strategies to enhance win rates.

Established ServiceNow practice, elevating organization from Registered to Premier Status.

Created templates and negotiated licenses during practice setup.

Provided advisory on implementation of domain-separated environments for customers.

Collaborated on pre-sales activities, responding to deals and proposals.

Led a diverse team of 40, comprising internal staff and vendors.

Led global cross-functional teams to promote collaboration and innovative problem-solving.

Managed end-to-end delivery of ServiceNow solutions with over 120 team members, ensuring timely execution.

Facilitated integration of ServiceNow platforms to enhance operational workflows and support digital transformation.

Effectively managed escalations to minimize service delivery impacts and maintain client satisfaction.

Coordinated with stakeholders to deliver customized ServiceNow modules aligned with business needs.

Engaged in complex projects involving ServiceNow, SIAM, and infrastructure management for strategic alignment.

Developed strong cultural adaptability through international exposure in U.K. and Australia.

Focused on continuous improvement of service delivery models to foster innovation and uphold client satisfaction.