NAVEEN THAPA

Recruitment and Staffing Coordination (Out of Hours)

Shift Booking & Staff Allocation (NHS Frameworks)

• Coordinated nurse bookings by proactively contacting candidates to confirm availability and efficiently allocating them to appropriate shifts, ensuring optimal coverage.

Conducted inbound and outbound recruitment calls to fill short-notice and emergency shifts, maintaining staffing continuity during critical times.

• Provided on-call support during staffing crises to maintain healthcare services.

Managed last-minute absences, sickness, and staffing demands by sourcing and assigning suitable replacement staff, minimizing disruption to healthcare services.

• Compliance, Governance, and Cross-Team Collaboration

Worked closely with recruitment and compliance teams to fast-track candidates through NHS compliance checks, including DBS, Right to Work (RTW), references, occupational health, and mandatory training.

Out-of-Hours Consultant

• Live Shift Management & Incident Resolution
• Monitor live shifts and resolve issues such as urgent or future cancellations, no-shows, late arrivals, client requests, and hospital staffing needs.
• Ensure uninterrupted clinical cover across NHS Trusts and healthcare facilities.
• Source and secure last-minute cover in line with NHS staffing frameworks and SLAs.
• Escalate critical incidents in accordance with internal escalation protocols.
• Conduct inbound and outbound recruitment calls to healthcare professionals for urgent and short-notice bookings.
• Confirm nurses' availability, attendance, and compliance prior to shift commencement.
• Communicate shift details, location, reporting instructions, and expectations clearly.
• Work autonomously during unsociable hours, with high accountability.
• Demonstrate strong decision-making in high-pressure, time-critical situations.
• Balance clinician welfare, client satisfaction, and agency performance metrics.

• Reviewed and verified compliance-related documents submitted by candidates for onboarding, ensuring accurate identification, certifications, and background checks.
• Ensured all necessary compliance-related documentation, such as employment contracts and confidentiality agreements, was completed, collected, and stored securely.
• Conducted audits of onboarding candidates to ensure compliance standards, identifying potential risks and contributing to risk mitigation strategies.
• Tracked progress of new hires through onboarding process, ensuring all compliance requirements were fulfilled and facilitating smooth transitions.
• Collaboration with Cross-Functional Teams: Worked closely with the sourcing, onsite, and background checks teams to provide regular progress updates on candidates.
• Pre-Employment Screening: Assisted in conducting background checks and verifying credentials to ensure adherence to company policies and legal requirements.
• Reported escalations to the sourcing team and management.

• Coordinated and conducted technical interviewing for shortlisted candidates, ensuring that they met job requirements.
• Sourced and screened candidates for various roles using job boards and social media platforms, contributing to a diverse candidate pool.
• Enhanced candidate experience through timely communication and feedback during recruitment process.
• Collaborated with senior recruiters to streamline hiring workflow and strengthen talent pipelines.

• Conducted interviews and screenings to select top talent
• Successfully recruited and onboarded a diverse team of interns
• Led and trained team of 20+ interns to enhance skills and meet project objectives
• Directed interns in achieving organizational goals through targeted support and resources
• Provided mentorship and guidance to ensure their successful integration into the organization
• Developed and implemented an internship program that aligned with the company's strategic objectives
• Assessed intern performance and delivered feedback to foster professional growth

• Increased brand visibility through social media marketing on platforms like Instagram, Facebook, and LinkedIn, resulting in organic lead generation
• Successfully executed social media campaigns on Instagram, Facebook, and LinkedIn, driving organic lead growth
• Promoted campaign on social media platforms to attract organic leads and increase engagement
• Collected and analyzed 50+ user feedback to understand behavior and inform marketing strategies
• Identified trends and preferences from user feedback to enhance strategies during beta and initial phases
• Developed and executed marketing strategies for SuperShare App extension