Naveen Thoudoju
Hyderabad
Summary
Software Engineer with extensive experience at Capgemini India Pvt Ltd, excelling in incident management and remote support. Proficient in Active Directory and Intune, I effectively resolved complex IT issues while enhancing user satisfaction. Strong communication skills complement my technical expertise, driving successful outcomes in high-pressure environments.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Software Engineer
Capgemini India Pvt Ltd
Hyderabad
04.2022 - Current
- Configured VDI using Citrix, VMware, and AWS for streamlined access and performance.
- VDI Connectivity Issues like Citrix, VMware Workstation Issues.
- Packaged and deployed Win32 applications for improved software accessibility.
- Device configuration in Intune.
- Monitor device Compliance and health using Intune dashboards.
- Resolve IT tickets Following ITIL standard within the SLA through ServiceNow Ticketing tool.
- Facilitated remote access to desktops and laptops using Teams, Quick Assist, and LogMeIn tools.
- Worked on Active Directory.
- Collaborate with Group policies (GPO)
- Performed UAT Autopilot.
- Led Depot Service team to enhance operational efficiency and customer satisfaction.
- Provided support during client visits to enhance customer relations and address inquiries.
System Administrator
Aurore Life Sciences Pvt Ltd
Hyderabad
07.2020 - 04.2022
- Resolved issues using ServiceNow and remote tools like LogMeIn and Remote Assist.
- Assisted global users through phone calls, email, and ticketing systems to resolve issues.
- Configured Network setup on floor including Cabling, Rack Mountain, Switch and Patch panel installation.
- Resolved laptop-related issues, including system driver problems and performance slowdowns, to ensure user productivity.
- Assisted users with multi-factor authentication tools such as MobilePASS and PingID to enhance security.
- Handled VPN issues using GlobalProtect and Cisco AnyConnect.
- Troubleshoot Citrix issues including audio and VDI connectivity problems
- Coordinated hardware replacement and repairs with vendors (HP, Dell, Lenovo), streamlining the support process.
System Administrator
Aurobindo Pharma Pvt Ltd
Hyderabad
08.2018 - 07.2020
- Provided technical support to end users via ServiceNow ticketing system, enhancing issue resolution efficiency.
- Resolved issues using LogMeIn and Teams.
- Coordinated hardware replacement and repairs with vendors (HP, Dell, Lenovo), ensuring timely service delivery.
- Executed desktop configurations using Disk Clone method, improving deployment speed and consistency.
- Provided hands-on troubleshooting for hardware and software issues.
- Assist in onboarding/offboarding employees in active directory.
- Payroll: Precision Informatic Private Limited.
Analyst
Impact Infotech Pvt Ltd
Hyderabad
12.2016 - 04.2018
- Troubleshot and replaced hardware and software for desktops and laptops, enhancing user experience.
- Remotely resolving application problems and network problems and mail configurations through remote desktop sharing, tight VNC, any desk, team viewer.
- Handled initial troubleshooting of network connectivity problems.
- Managed help desk calls, charts, and emails to ensure timely resolution of technical issues.
- Processed support tickets through the Remedy ticketing system.
- OS and Software installation for new employees.
- Desktop backups to OneDrive.
- Assisted client visits by setting up AV conference rooms, facilitating smooth presentations.
- Configuring USB and Network Printers.
Education
B. Tech - Electrical and Electronics Engineering
VIGNAN INSTITUTE OF TECHNOLOGY OF AURONATICAL ENGINEERING
Hyderabad 08.2011 - 07.2015
Board of Intermediate - Mathematics Physics And Chemistry
Vidwan Junior College
06.2009 - 04.2011
S.S.C Board -
Vidya Grammer High School
Nalgonda 06.2008 - 04.2009
MBA - Human Resource
P V Ram Reddy College
Hyderabad 07.2016 - 05.2018
Skills
- PowerShell scripting
- Windows Server 2022
- O365 Suite
- Active Directory
- Networking
- ServiceNow management
- VPN and Citrix Troubleshooting
- Remote desktop support
- End user computing
- Autopilot & Intune
- ScienceLogic
- PaperCut
- ITIL V4 certified
- Application
- Good Writing and Verbal Skills
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and of my belief.
Experience
- Software Engineer, Capgemini, April 2022 to till date.
- System Administrator, Aurore Life Sciences Pvt Ltd., July 2020 to April 2022.
- System Administrator, Precision Informatic, August 2018 to July 2020.
- Analyst, Impact Infotech Pvt Ltd., December 2016 to April 2018.
Personal Information
- Father's Name: Thoudoju Brahma Chary
- Date of Birth: 02/08/1993
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Software Engineer
Capgemini India Pvt Ltd
04.2022 - Current
System Administrator
Aurore Life Sciences Pvt Ltd
07.2020 - 04.2022
System Administrator
Aurobindo Pharma Pvt Ltd
08.2018 - 07.2020
Analyst
Impact Infotech Pvt Ltd
12.2016 - 04.2018
MBA - Human Resource
P V Ram Reddy College
07.2016 - 05.2018
B. Tech - Electrical and Electronics Engineering
VIGNAN INSTITUTE OF TECHNOLOGY OF AURONATICAL ENGINEERING
08.2011 - 07.2015
Board of Intermediate - Mathematics Physics And Chemistry
Vidwan Junior College
06.2009 - 04.2011
S.S.C Board -
Vidya Grammer High School
06.2008 - 04.2009