Naveen Udevar

• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Developed detailed plans based on broad guidance and direction.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.

• Establishing and maintaining records for each Client and providing account and maintaining logs and ledgers as well as files of correspondence, payment records, and related information.

• Contacting delinquent Client and provider accounts by letter or phone in order to discuss legal requirements and/or to make arrangements for deferred payment plans, forbearance agreements, or other feasible options.

• Researching reviews and verifying financial information and making recommendations concerning disposition of accounts.

• Providing assistance and on-the-job training to new employees.

• Preparing reports and correspondence relative to collections, status of accounts, and payment records

. • Performing related responsibilities as required or assigned. Overall, in the last 11 mon

Create, develop, and implement end-to-end debt management strategy and initiatives.

• Interacts with partner and providing support to ensure end users are not facing issues with

• Increases teams process and business knowledge/understanding enabling higher levels of performance productivity and efficiency. • Monitor productivity and provide assistance to Collectors when needed. • Organize, prioritize, and delegate workloads.

• Manage the team on a day-to-day basis through given systems and procedures.

• Maximize collection of overdue cash flow and minimize bad debt provision.

• Directly supervise all collection processes and procedures to ensure that policies are fulfilled.

• Final Review of Delinquent Debtors File

• Provide weekly / monthly / quarterly and ad hoc reports for the management with

• Measurements against agreed KPI’s.

• Ability to lead, direct, train and manage team.

• Maintains cross-functional working relationships with Finance, Customer Service, Operations, Sales, and other business partners to ensure adequate flow of information and resolution of all customer invoicing concerns.

• Ability to meet department attendance guidelines to include a minimum of 40 hours weekly

• Organizing a list Customers according to severity of delinquency.

• Informing Customers of overdue accounts and amount currently owed.

• Attempting to collect payment via Calls, emails, and any other communication.

• Resolving any disputes on the account to ensure payment on time.

• Weekly reviewing the top accounts in the portfolio to forecast the target for the month.

• Collecting information on invoice details for the allocated customer(s)

• Working on the cash and credit on the portfolio to ensure the correct allocation of the payment and credit

• Working on suspense accounts to ensure all unidentified payments posted by the treasury team are coded to the right account.

• Downloading the bank statements daily from to bank website to ensure all the payment are identified and applied to the right account with the help of remittances shared by the customer.

• Working on paper less billing & DD project to minimize and eliminate the manual work involved in the process.

• Ensuring the funds received by the customer is rightly applied by doing intercompany transfers to different entities like Finance, NSO (New sales Offering) and GDO (Global Document Outsourcing) by coordinating with the treasury team.

Organizing a list Customers according to severity of delinquency.

• Locating customers using credit background checks.

• Informing Clients of overdue accounts and amount currently owed.

• Attempting to collect payment.

• Ensuring all customer information is correct, including phone numbers and addresses.

• Listening to customer's problems and determining if debt can be collected.

• Set up repayment plans on renewals.

• Follow federal and state laws dealing with debt collection & taxes.

• Transaction Processing

• Conducting research on past customer data, using information already present in the system or by contacting internal & external stakeholders.

• Collecting information on invoice details for the allocated customer(s)

• Taking action to resolve issues resulting from errors caused internally or due to Customer dissatisfaction that affects payment.

• Taking necessary action in cases of payment failure beyond stipulated time period.

• Interacting with the customer, based on information collected, to ensure payment.

• Exception Handling

• Handling exceptions relating to process within ones scope.

• Escalating to Team Lead as required if necessary.

• Transaction Audit

• Collecting payments on past due bills.