Naveen. V

• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Initiated timely response to emails, voicemails and written correspondence.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Implemented new working processes to deliver multiple improvements.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Led team of 22 members while providing exceptional customer service.

• Developed marketing plans based upon extensive research and prospects targeted.
• Analyzed marketing campaigns using key metrics and performance indicators.
• Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
• Managed branding campaigns and event marketing initiatives in print, video, web and social media.

1) Customer management

2) Acquiring CASA (current account and saving account)

3) providing insurance advisor suitable for the customer

• Monitored systems in operation and quickly troubleshot errors.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.