Naveen Vasudevan

Addressing intricate technical challenges and delving into fine-grained aspects of Microsoft Security product landscape.

We are passionate about solving real life challenges faced by Developers. We work on making the Microsoft Identity Platform better for developers through a data driven approach with a focus on feedback, Technology & supportability.

I have provided support to multiple Microsoft Strategic customers, assisting them with modern technologies like M365 security & compliance, Exchange online, Exchange on-premise, Teams, Exchange online protection, Azure AD & Identity security. This involved various tasks such as infrastructure design, leading and deploying solutions, conducting assessments, implementing automation, and empowering personnel.

Collaborating with the Product team and on-call Subject Matter Experts (SMEs) to resolve Azure Stack issues, ensuring a swift turnaround time, particularly because these stacks are in production

Engaged in handling highly escalated cases, providing frequent updates to various stakeholders, conducting regular trend analysis, and actively mentoring the next generation of Support Escalation engineers.

Collaborating closely with Microsoft product development teams and the Escalation Team to offer valuable feedback and report bugs. I actively engage in creating Intellectual Property and promote it within customer and partner networks. Implementing the Executed Project Nirvana, I ensure comprehensive Life Cycle Management for projects, expediting presales, and resolving pre-deployment and post-deployment issues. Additionally, I take on the role of a mentor, providing training, developing readiness and process plans, identifying new business opportunities, and facilitating communication between field, product teams, and business groups.

Documented technical issues and solutions for accurate tracking and logging. Communicated with clients to identify the root causes of computer problems. Researched and implemented new technologies to enhance support processes and improve customer services. Provided technical assistance and responded to customer inquiries via phone and in-person interactions.

Evaluated user problems using test scripts, personal expertise, and probing questions. Implemented new technologies and methodologies to enhance support processes and improve customer services.