Naveena
NEW DELHI
Summary
Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
7
7
years of professional experience
Work History
Accountant Cum Supervisor
MPFIRDA Networking & research Pvt. ltd
01.2023 - Current
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Prepared monthly closing entries for multiple companies' books of records.
- Created journal entries accurately and timely for month end close processes.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created new strategies for improving customer service standards within the organization.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Help Desk Associate
Inclusive Divyangjan entrepreneur Association
02.2022 - 10.2022
- Reviewed job descriptions for accuracy and relevance to current needs of the organization.
- Reviewed existing information for accuracy and made necessary corrections.
- Prepared summaries of daily work completed for review by supervisors.
- Followed up on pending tasks until completion.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Process Associate
Loopin Global
02.2020 - 07.2021
- Prepared daily activity reports summarizing activities related to customer support requests.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Created detailed reports on customer feedback for management review.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Cashier
Sahara India
Delhi
06.2017 - 03.2019
- Handled cash transactions with customers
- Billing
- Efficiently handled form completion and management of backend operations.
Education
Bachelor of Arts -
School of Open Learning
Delhi, DL08-2016
Senior Secondary School -
Sarvodya Kanya Vidyalaya
Burari01-2013
High School Diploma -
Sarvodya Kanya Vidyalaya
Burari01-2011
Skills
- Reporting
- Strategic Planning
- Cash Flow Management
- Client Relationship Management
- Helpdesk support coordination
- Leadsquad
- Busy Software
Timeline
Accountant Cum Supervisor
MPFIRDA Networking & research Pvt. ltd
01.2023 - Current
Help Desk Associate
Inclusive Divyangjan entrepreneur Association
02.2022 - 10.2022
Process Associate
Loopin Global
02.2020 - 07.2021
Cashier
Sahara India
06.2017 - 03.2019
Bachelor of Arts -
School of Open Learning
Senior Secondary School -
Sarvodya Kanya Vidyalaya
High School Diploma -
Sarvodya Kanya Vidyalaya
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