Naveena H S
Senior Associate
Bangalore
Summary
Hardworking Senior Associate enthusiastic about take on exciting new challenges within industry. Dynamic communicator with disciplined approach. Knowledgeable and skilled at building connections with customers/clients. Excellent communication skills combined with analytical and attentive nature.
Overview
21
21
years of professional experience
6
6
Languages
Work History
Senior Associate
Manipal Hospitals
03.2019 - Current
- Oversee patient registration, charge capture, coding, billing, claims processing, denial management, and accounts receivable follow-up.
- Assist patients with information, provide necessary services, and ensure a positive patient experience.
- Provide general information on hospital services, direct patients and visitors to appropriate departments, collect patient details, manage insurance, and handle inquiries.
IT Help Desk Coordinator
Ramaiah Hospital
06.2018 - 02.2019
- Provided daily help desk support for IT-related issues
- Logged, tracked, and documented help desk inquiries for reporting purposes
- Conducted first-level troubleshooting remotely and escalated complex issues
- Coordinated with vendors for hardware issue resolutions
Office In-Charge
Sri Krishna Pools Pvt. Ltd.
01.2016 - 01.2018
- Drafted, edited, and managed office documents and reports
- Raised purchase orders and managed vendor communications
- Oversaw accounting, invoicing, and budgeting
- Maintained stock movement records and prepared daily attendance
Third-Party Insurance (TPI) Coordinator
Vasan Eye Care
01.2013 - 10.2015
- Processed reimbursement and insurance claims efficiently
- Handled patient insurance investigations and documentation
- Ensured compliance with major insurance guidelines
Clerk
Bhagyalakshmi Co-operative Society
01.2011 - 01.2012
- Performed clerical tasks such as filing and inventory management
- Provided customer support and general office assistance
Receptionist
Institute of Naturopathy & Yogic Science
01.2007 - 01.2011
- Scheduled and greeted patients, providing guidance on room availability
- Managed front desk operations, customer payments, and billing
- Maintained reception and waiting areas
Office In-Charge
Father Mathews College of Nursing
01.2004 - 01.2006
- Managed office records and file organization
- Oversaw inventory control and ordered necessary supplies
Education
Bachelor of Arts -
Skills
- Office Administration & Coordination
- IT Help Desk Support
- Customer Service & Communication
- MS Office
Disclaimer
I hereby declare that the above information is true and accurate to the best of my knowledge and belief.
Timeline
Senior Associate
Manipal Hospitals
03.2019 - Current
IT Help Desk Coordinator
Ramaiah Hospital
06.2018 - 02.2019
Office In-Charge
Sri Krishna Pools Pvt. Ltd.
01.2016 - 01.2018
Third-Party Insurance (TPI) Coordinator
Vasan Eye Care
01.2013 - 10.2015
Clerk
Bhagyalakshmi Co-operative Society
01.2011 - 01.2012
Receptionist
Institute of Naturopathy & Yogic Science
01.2007 - 01.2011
Office In-Charge
Father Mathews College of Nursing
01.2004 - 01.2006
Bachelor of Arts -
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