Naveena Rajan
Summary
Successful Senior Network Engineer accomplished in managing enterprise-wide networks for large-scale operations. Plan, implement and continuously improve infrastructure and controls to stay on top of changing operational and security demands.
Looking for a full-time position that offers leadership role that challenges utilization of interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Network Engineer
Tata Communications Ltd.
04.2024 - Current
- Established and monitored key performance metrics to verify consistent compliance with important networking standards.
- Implemented scalable, efficient and cost-effective network automation framework.
- Employed strong team management and task prioritization skills to streamline project turnaround times and meet tight deadlines.
- Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
Customer Service Executive
Tata Communications Ltd.
05.2017 - 04.2024
- Service Delivery, Configuration, Testing & Turn-Up of Customer & Backbone Circuits on Carrier Ethernet, SDH (SDH/PDH & EoSDH), DWDM & MPLS-TP Technologies
- Configured & Troubleshooted on devices - Cisco ASR-9000, Adva EGX, Ciena 5100/ 3900, Turin, Huawei U-2000, ECI, Tejas 1400/1600, Ciena Core-Director 5400, Ciena 8700, Huawei PTN
- Post-delivery testing and turn-up, circuit performance monitoring, creating weekly, monthly and annual reports.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Order Management Executive
Tata Communications Ltd.
01.2015 - 05.2017
- PO Request for Ordering & Delivery of Last Mile with International Service Providers, Vendors & Suppliers. Co-ordinating with Vendors & Suppliers for Feasibility, Network requirements & Cost restraints as per Customer Requirements.
- Coordination with Program Management, Sales team, Engineering Team, Provisioning, Billing & Finance teams for smooth processing of PO from Vendor Order Feasibility to Service Billing.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Technical Support Engineer
Tata Consultancy Services
01.2012 - 01.2014
- Technical customer service for Telstra customers
- Enablement of PSTN or HFC connection
- Checking for customer requests for new connection, cancellation of connection, cancellation of incorrect requests for residential as well as business customers
- Testing line for proper functioning, auto-activation of line in case of correct outcome.
Process Associate
Tata Consultancy Services
01.2012 - 01.2014
- Technical customer service for Telstra customers
- Enablement of PSTN or HFC connection
- Checking for customer requests for new connection, cancellation of connection, cancellation of incorrect requests for residential as well as business customers
- Testing line for proper functioning, auto-activation of line in case of correct outcome.
Team Lead
Nokia Siemens Network
01.2011 - 01.2011
- Resolving Voice, Data and SMS issues such as no network connectivity, disruption of service, inappropriate billing, etc
- Based on customer complaints within SLA
- Looking up customer databases in Nokia nodes HSS, VSS and MSS nodes to check subscriber data and sending details to concerned team for further rectification
- Troubleshooting of errors on voice calls, SMS by taking traces of calls, SMS on MSS and SMSC resp
- And raising Trouble Tickets with various other teams for timely resolution.
Education
B.E. Instrumentation -
University of Mumbai
01.2009
Skills
- VMWare
- Internet Protocol Suite (TCP/IP)
- Capacity Planning
- Network Troubleshooting
- Virtualization Technologies
- Ethernet & Carrier Ethernet
- SDH & Ethernet over SDH
- DWDM & OTN
- MPLS, BGP, OSPF, EIGRP
- Training and mentoring
Certification
- AWS
- CCNP
- CCNA
- ITIL
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Intermediate (B1)
Marathi
Intermediate (B1)
Personal Information
Father's Name : R.S. Rajan
Marital Status : Single
Current CTC : 6.5 L
Expected CTC : 12 L
Notice Period : 90 Days
Hobbies and Interests
- Reading
- Travelling
- Cooking
Timeline
Senior Network Engineer
Tata Communications Ltd.
04.2024 - Current
Customer Service Executive
Tata Communications Ltd.
05.2017 - 04.2024
Order Management Executive
Tata Communications Ltd.
01.2015 - 05.2017
Technical Support Engineer
Tata Consultancy Services
01.2012 - 01.2014
Process Associate
Tata Consultancy Services
01.2012 - 01.2014
Team Lead
Nokia Siemens Network
01.2011 - 01.2011
B.E. Instrumentation -
University of Mumbai
- AWS
- CCNP
- CCNA
- ITIL
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