Hi, I’m
Naveen Kumar BARATAM
Solution Designer
Summary
I have the capacity and willingness to work hard. I am looking for an assignment that will enable me to hone my technical skills in the Telecom sector and broadens my knowledge base. I would like to work in an environment where I can develop leadership and managerial skills. Moreover, I would strive to give my best at the company where I am working and play a role in the progress of the company.
Professional, experienced, and prepared Solution Designer. Strong background in creating innovative solutions, optimizing processes, and enhancing system performance. Known for fostering team collaboration and delivering reliable results. Skilled in system architecture, process automation, and user experience design with flexible approach to evolving project requirements.
Overview
13
years of professional experience
4
Certifications
3
Languages
Work History
Tech Mahindra
Associate Solution Designer
07.2022 - Current
Job overview
- Working as end-to-end solution designer of injecting BT legacy systems, enterprise, sales, cloud contact data into Google Cloud Platform.
- Interfacing business stakeholders and network designer to understand various functionalities and journeys of Data Injection to GCP layer and converting the requirement into Network/OSS, participating & presenting at Design round table meet, coordinating with interface, Component design leads to convert high level requirement into HLD & LLD design for OSS/ NSP segment
- Follow agile methodology and design the requirement as per customer expectation.
- Preparing the HLD on the required solution
- Taking part in daily CFT discussion and understand requirement of every story
- After getting exact requirement of story, have to find out exact impact of the story and based on that have share the efforts, timelines and LLD as E2E designer
- Taking party in daily stand-up call for different squads and providing updates, blockers for ongoing sprint designs
- Taking part in quarterly P1 Planning and discussion upcoming stories, their impacts, efforts and timelines so that everything can manage smoothly
- Taking part in sprint planning in every two weeks for discussion on stories and efforts to share
- Working in agile methodology with scrum master and product owner to design an OSS/BSS system as per client requirement
- Taking part in discussion with integration teams to finalize the pattern according to use case requirement.
- Getting involved in testing for any issue or blocker and helping testing team to get the test cases passes w.r.t design point of view.
- Understanding Business requirement from respective stakeholders related to any data injection from legacy, Strategic & Third-party systems.
Vodafone Idea Private Limited
Manager Enterprise Service Operations
06.2021 - 07.2022
Job overview
- Implementing and maintaining appropriate systems for measuring necessary aspects of OSS / BSS operational management and development.
- Monitoring, measuring and reporting on core KPI targets.
- Automation and OSS consultant for Enterprise Department - Run automation and Digitization projects into system, implementing RPA, Scripts base (UCA) for better and accurate operations.
- Providing solution and implementing Digital projects to enhance Customer experience and improve CSAT as proper IM will be done.
- Automation and Digitalization of Major Incidents, FFD for Service affecting incidents increasing Customer experience towards incident management on higher side.
- Working as Transmission Subject Matter expert for all Enterprise and Carrier Business customers.
- Audited end to end for premium customers Google, Amazon, Facebook and Deutsche bank and working for permanent stability.
- Handling Password change activity to minimize risk of LM devices (RF devices) for PAN India.
- Handling RFO Quality project of managed customers.
- Handling chronic issues and checking feasibility for permanent restoration
- Working for automation within Enterprise NOC to save MAN hours
Wipro Technologies
Senior Network Engineer
02.2021 - 05.2021
Job overview
- Migrating 4G/3G/2G MPLS core networks into 5G Tx Transmission using 1830 PSS nodes.
- Department: Implementation & Migration Team.
Wipro Technologies
Fiber Vendor Manager
10.2019 - 01.2021
Job overview
- Analysing of each India leased wave vendors performance from INAT Dashboard
- Sharing the performance data of each vendor as per frequency set.
- Setting up meetings with each vendor to discuss the performance review for each month.
- Preparing MOM and document same in Google doc after every Vendor meet
- Preparing and updating Indian Vendor Engagement Process - Action Item Tracker
- Preparing Google slide deck and present to Google Network team for India network Vendor performance.
- Analysing each bug raised through buganizer portal against low availability for Links/Adjacency/Network.
- Analysing repeated failure cases and sharing POA for stability with respective vendor till closure
- Department: Global NOC
- Project: Google India Private Limited (Gnoc)
- Tools: Shax tool,Buganizer tool,PCR tool,Stoat and chorus portal,INAT dashboard
Wipro Infotech
Senior SME
09.2014 - 09.2019
Job overview
- Working in VODAFONE Enterprise NOC – Fault Management and troubleshooting team for Vodafone Data Network.
- Fault analysis/Troubleshooting and resolving NPLC, IPLC, PRI, MPLS, L3VPN, L2VPN and ILL (Internet Leased Lines) issues reported by customers and as per the service orders assigned.
- Core area of expertise in remote maintenance, fault identification, troubleshooting and rectification of National & International Customer traffics through ECI & Huawei NMS.
- It involves preventive as well as breakdown maintenance, getting the Traffic Re-routing done in case of Major Outages with the coordination of Circle NMS.
- Preparing IR (Incident Report) & RCA (Root Cause Analysis) for platinum customers during major outage.
- Handling live faults for SA / NSA critical and high bandwidth escalated issues by troubleshooting till resolution.
- Acknowledging, updating and resolving the trouble tickets for managed and unmanaged customers.
- Resolving chronic issues within SLA to save MTTR.
- Troubleshooting network problems, providing end to end solution to keep Network Operational.
- Executing and completing critical changes on live enterprise networks and core network within the provided downtime.
- Coordinating with circle team, field engineer and other support teams and providing technical assistance.
- Provide technical expertise and platform leadership in areas of WAN, LAN, WLAN, VPN.
- Provide technical expertise for Tagged / Untagged Solutions and Broadcasting related issues.
- Providing resolutions for customer complaints like Packet Drops, Latency, Reachability issue, throughput, routing and Configuration Problems etc.
- Generating and reviewing following reports and review the same such as DSR reports, Roster for team, SLA Reports, monitoring faults.
- Responsible for maintaining shift operations of the team.
- Generating and auditing weekly reports consisting of daily statistics of SA/NSA fault tickets.
- Managing & Troubleshooting Planned / Emergency Events.
- Supporting field activities required by vendor or circle team.
- Work on internet cloud, optimization of routes if required, coordinates with peering ISP like Bharti, TATA, PCCW, C&W.
- Coordinating with external LM vendors like TCL, RELIANCE, AIRTEL, SIFY etc.
- Providing Training to new joiners at regular intervals on troubleshooting strategy leading to minimum downtime of customer's network. Organizing training for new joiners in all teams for SLA and KPI to orient them to the workflow.
- Providing Level 3 support to customers all over Global Monitoring of customer Links, Primary level troubleshooting, and Trouble Ticket Handling.
- Resolution of Service Affecting Problems of Enterprise Customers & decrease MTTR (Mean time to Resolve) to the minimum & maintain their SLA (Service Level Agreement).
- Troubleshooting and rectifying PE- CE issue occurred, providing root cause analysis of fault ticket booked.
- Understanding customer requirements and validation.
- Timely closure of trouble tickets
- Department: Enterprise NOC
- Project: Vodafone India Idea Private Limited.
- NMS Tools: HPSM, ECI & UBR NMS of Point Red, ECI, OSM inventory & Huawei NMS.
Tata Communications Transformation Services Limited
Customer Service Executive- Access Management
04.2014 - 08.2014
Job overview
- Worked as IP/Transmission engineer on Service Delivery-IP Provisioning for NEOTEL network.
- Planning of services like Neo Broadband, NeoVPN, Neo Global and PRI circuits
- Preparing a web report which shows required details of planning for new service and sending to Configuration Team on OSS/BSS tool Cramer.
- Worked as feasibility engineer for Neotel Network
- Duties:
Lobo Staffing Solutions, Pune.
Associate Engineer
05.2012 - 03.2014
Job overview
- Successfully completed Dual Parenting to Single Parenting Project for Indian Network under Planning Team & Configuration Team of Chennai & Mumbai region.
- Successfully completed TEJAS-MIGRATION Phase1 under Configuration Team by rerouting all the ECI mux traffic to Tejas equipment.
- Hands on experience on Crammer, ECI and Cygnet Client.
- Successfully Completed Network-Cramer Sync Project for NEOTEL network by taking CYGNET to compare database and network and necessary steps for correction.
- Successfully Completed BBI Customers to NEOTEL customers under Planning and Configuration Team by augmenting new rings near customer locations and reduced the offset budget to BBI vendor.
- Successfully Completed Chandigarh-Mohali Logical rerouting correction project for Indian network under Planning Team & Configuration Team for physically folded circuits which come under Chandigarh-Mohali region migrated to unfolded region logically.
- Troubleshooting & fault handling of NPLC, IPLC, MPLS and ILL circuits
- Handling Major tickets of customers by troubleshooting the faults and trying to resolve them within 2 hours tat.
- Hands on experience of devices like Tejas, ECI, Ceina, Fibcomm, Marconi.
- Duties:
Education
Raghu College of Engineering
Bachelor of Engineering from Electronics and Communication
01.2011
Skills
Proficient in ITIL best Practices, Incident Management and Service Management process
Troubleshooting & Diagnosis of faults for Cisco’s, Huawei, HP, Juniper, Alcatel Router, UBR and converter device
Technical Knowledge of IP, L2VPN & L3VPN MPLS services, SDH, STP & Ethernet Technology
Technical architecture design
Network design
Business process modeling
Application integration
Requirements gathering
Data integration
Systems design
Teamwork and collaboration
Problem-solving
Time management
Organizational skills
Team collaboration
Effective communication
Adaptability and flexibility
Team building
Attention to detail
Problem-solving aptitude
Agile methodologies
Quality assurance
Project management
Certification
Won Spot Award for Q3 year 2016 in WIPRO.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge. Place: Date
Timeline
Associate Solution Designer
Tech Mahindra
07.2022 - Current
Manager Enterprise Service Operations
Vodafone Idea Private Limited
06.2021 - 07.2022
Senior Network Engineer
Wipro Technologies
02.2021 - 05.2021
Fiber Vendor Manager
Wipro Technologies
10.2019 - 01.2021
Senior SME
Wipro Infotech
09.2014 - 09.2019
Customer Service Executive- Access Management
Tata Communications Transformation Services Limited
04.2014 - 08.2014
Associate Engineer
Lobo Staffing Solutions, Pune.
05.2012 - 03.2014
Raghu College of Engineering
Bachelor of Engineering from Electronics and Communication