Naveen Kumar Budde

Company:Accenture

Role: Hybris Developer Support
Project: BPCL (Bharat Petroleum Corporation Limited)

Roles and Responsibilities:

• Collaborated with the Field Service Operations (FSO) team to investigate and resolve customer issues within the BPCL ecosystem.
• Analyzed and debugged production-level bugs, identifying root causes and delivering timely resolutions to minimize business impact.
• Performed manual and scripted data updates in Hybris Backoffice using Groovy and IMPEX scripts.
• Retrieved and validated data using FlexibleSearch queries within Hybris and SQL queries for backend data checks.
• Interfaced with third-party partners such as STFC (Shriram Finance) and SFL (Sundaram Finance) to troubleshoot and resolve customer-related technical concerns.
• Delivered end-to-end support for customer issues related to recharge failures, sales transactions, and BPCL application anomalies.
• Monitored and maintained cronjobs and the data model in SAP Hybris to ensure seamless backend process execution.
• Provided technical and functional support for BPCL loyalty programs including SmartFleet, SmartDrive, and PetroCorp.
• Investigated and resolved portal and APOS (Automated Point of Sale) related issues through coordination with internal and external teams.
• Worked closely with Vouchagram, ERP, and CRM teams to enable smooth data flow from Hybris to third-party systems.
• Diagnosed and addressed dealer/retail outlet issues by tracking data movement across systems and collaborating with multiple stakeholders.

Company:

Role: Associate Consultant – SAP Commerce (Hybris)
Projects: KnackBrava & Sloan (B2B eCommerce Modules)

Roles and Responsibilities:

• Worked as an Associate Consultant in SAP Commerce (Hybris) environment, focusing on B2B and D2C eCommerce modules for KnackBrava and Sloan projects.
• Imported and managed data using IMPEX files via the SAP Commerce Service Layer.
• Customized Hybris data modeling (items.xml) based on business requirements for scalable and flexible data structure.
• Developed custom content and CMS components to enhance user interface and customer experience.
• Implemented item-specific interceptors to handle validation, initialization, and business logic during data persistence.
• Designed and developed custom controllers to manage storefront behavior and backend logic.
• Wrote and optimized FlexibleSearch queries for data retrieval and reporting purposes.
• Created and scheduled custom cronjobs for background processes and automation within SAP Commerce

Role: Associate Consultant
Projects:Resource Adda

Roles and Responsibilities:

• Designed and developed robust backend applications using Java, leveraging Spring Framework (Spring Core, Spring MVC, Spring Boot) for scalable and maintainable code.
• Integrated Hibernate ORM for seamless database interaction, including mapping Java objects to relational database tables and writing efficient HQL/JPQL queries.
• Built RESTful APIs using Spring Boot, enabling communication between client-side applications and server-side components.
• Worked on CRUD operations, business logic implementation, and service layer development using Spring and Hibernate.