NAVEEN KUMAR GAJULA
Hyderabad
Summary
Dynamic customer service professional with experience at Arunachal Logistic Pvt Company, excelling in client support and communication. Proven ability to enhance customer satisfaction through effective troubleshooting and relationship management. Adept at processing payments and resolving issues, consistently delivering results that drive business development and foster loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Trainee
Arunachal logistic Pvt company
Hyderabad
03.2022 - 08.2023
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support and assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Business Administration (BBA) - Financial Management
Kakatiya University (K U)
Warangal10-2022
Board of intermediate Education -
Sri Gayathri Junior College
05.2019
Skills
- Client Support
- Report Preparation
- Content Moderation
- Data Processing
- Customer support
- Communication skills
- Business development
- Customer relationship management
Certifications And Achievements
- Mastered Customer Support and Content Moderation
- Excelled at Advanced Excel with LinkedIn Learning.
Projects
CUSTOMER SATISFACTION TOWARDS OPPO COMPANY
1.The aim of this project was to assess customer satisfaction levels regarding OPPO smartphones, with a focus on product quality, pricing, customer service, and overall brand perception.
2.A survey was conducted involving 250 OPPO users across different age groups and regions. The data collection included online questionnaires and in-person interviews. Key metrics analyzed included product performance, after-sales support, pricing, and customer loyalty.
3.Overall, customer satisfaction toward OPPO is positive, particularly due to strong product features and competitive pricing. Improvements in after-sales service and wider service center coverage could further enhance customer experience and loyalty.
Timeline
Customer Service Trainee
Arunachal logistic Pvt company
03.2022 - 08.2023
Bachelor of Business Administration (BBA) - Financial Management
Kakatiya University (K U)
Board of intermediate Education -
Sri Gayathri Junior College
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