Naveen Kumar G K
Bengaluru
Summary
Organized and dependable individual, successful in managing multiple priorities with a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to support team goals
Overview
11
11
years of professional experience
Work History
Service Desk - L1
Zones Corporate Solutions Pvt. Ltd.
10.2022 - Current
- Responded to operational issues with desktop computers, laptops, and mobile devices to ensure prompt problem resolution.
- Addressed user concerns and determined when to escalate complex issues to specialized team members.
- Delivered user support via phone, chat, and email platforms, maintaining clear and professional communication.
- Resolved common technical issues by following standardized troubleshooting protocols.
- Logged service tickets into the incident tracking system to expedite problem identification and resolution.
- Diagnosed and troubleshot hardware, software, and network related issues.
- Managed escalated supervisor calls, ensuring timely and accurate resolution of issues.
- Assisted peers and new team members by clarifying queries and guiding them through troubleshooting processes.
Senior Executive - Quality and Compliance
SaveBySwitching Global Solutions Pvt. Ltd.
10.2018 - 09.2022
- Audited inbound and outbound transactions in compliance with internal quality guidelines.
- Delivered regular reports with accuracy and within established timelines.
- Responded to interdepartmental inquiries with clear, concise, and reliable information.
- Collaborated effectively with key stakeholders, including operations, sales, and training teams, to maintain strong working relationships.
- Demonstrated professionalism, approachability, and a proactive attitude in supporting team and organizational needs.
- Conducted mock call sessions to certify new advisors before they transitioned to live operations.
- Adapted quickly to new skills and applied them to daily tasks, increasing efficiency and productivity.
- Investigated and documented compliance breaches, providing actionable recommendations for corrective measures.
Digital Interaction Executive
[24]7.ai
09.2014 - 06.2018
- Developed and delivered engaging sales presentations to effectively communicate product features and benefits.
- Assisted customers in identifying issues and clearly explained solutions to restore service and functionality.
- Successfully persuaded customers to reconsider cancellations by addressing concerns and reinforcing product value.
- Maintained high customer satisfaction through proactive, solution focused strategies tailored to individual needs.
- Resolved product and service issues by clarifying customer complaints, identifying root causes, recommending solutions, expediting resolution, and ensuring follow up.
- Escalated complex or unresolved issues to upper management while maintaining a positive and professional relationship with customers.
Education
Master of Computer Applications -
Manipal University Jaipur
Jaipur, India03-2025
Master of Arts - Political Science
Karnataka State Open University
Mysore, India01-2025
Skills
- Demonstrates excellent written and verbal communication skills, effectively engaging with staff and management at all levels
- Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
- Possesses strong analytical and comprehension skills, with the ability to work confidently with both qualitative and quantitative data
- Self driven and highly capable of independently managing tasks with minimal supervision
Timeline
Service Desk - L1
Zones Corporate Solutions Pvt. Ltd.
10.2022 - Current
Senior Executive - Quality and Compliance
SaveBySwitching Global Solutions Pvt. Ltd.
10.2018 - 09.2022
Digital Interaction Executive
[24]7.ai
09.2014 - 06.2018
Master of Computer Applications -
Manipal University Jaipur
Master of Arts - Political Science
Karnataka State Open University
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