Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
3d
NAVEEN KUMAR JYOTISHI

NAVEEN KUMAR JYOTISHI

Summary

Highly skilled technocrat with over 18 years of experience in application and production support, implementation, project management, and process optimization in the banking domain. Proficient in production support and management, incident/problem management, change creation and coordination, process improvement, Unix/Linux shell scripting, Autosys, Oracle-SQL, Amazon AWS, and DevOps tools knowledge including Git and Docker. Demonstrated excellence in providing technical support and management and structuring customized solutions to meet customers' specific needs. Experienced in support, building, deploying, automating, and configuring IT solutions using DevOps platform; implementing reusable components and translating technical requirements.

Overview

18
18
years of professional experience
1
1
Language
4
4
years of post-secondary education

Work History

Senior Manager

HDFC Bank
Mumbai, Maharashtra
06.2020 - Current

This role is accountable & responsible for managing banking application & providing production Support for the Bank, ensuring IT deliveries and committed SLAs.

  • Troubleshot banking application issues and created (Standard Operating Procedures) SOPs for streamlined processes.
  • Ensured adherence to change and release management processes for bug fixes,maintenance activities (OS patch/DB patch/middleware patch), and process
    improvements.
  • Managed and coordinated vendor relationships to ensure seamless operations and adherence to agreements.
  • Handled and resolved audit-related queries to ensure compliance and address any issues promptly.
  • Coordinated with product vendors and the security team to identify and remediate reported vulnerabilities.
  • Taking initiatives to improve incident management.
    Acting as technical interface between business support groups, application vendors and internal infra support teams.
  • Understanding of issues, and guiding support staff for closure on severity issues.
  • Engagement with Partners/ different Teams in and outside IT for issue resolution.

Infrastructure Support Engineer

Virtusa
Mumbai, Maharashtra
10.2017 - 05.2020

Client - CitiBank

  • Participated in system development life cycle from requirements gathering through system implementation.
    Ensured business continuity through thorough disaster recovery planning and testing procedures.
  • Mentored junior team members, sharing knowledge of best practices and providing guidance on complex tasks.
  • Implemented & supported cloud-based infrastructure & its solutions.
  • Worked collaboratively on cloud migration projects, focusing on process improvements and operational stability.
  • Developed automation scripts to increase efficiency in routine tasks and reduce human error.

Autosys Admin

Virtusa
Mumbai, Maharashtra
02.2016 - 09.2017

Client: Nomura Bank

  • Administered incidents, service request and change implementation.
  • Acted as SPOC (single point of contact) for all Autosys end users queries & issues.
  • Supported engineering teams in implementing corrective actions based on findings from failure analysis investigations.
  • Assisted in the training and development of new team members, boosting overall productivity within department.

Production Support Team Lead

Virtusa
Mumbai, Maharashtra
11.2012 - 01.2016

Project Name: Global Financial Messaging Project
Client: Citibank (Region – NA, ASPAC, EU)

  • Managed clients in a mature & highly responsive manner; led a team of resources;interacted with multiple teams and effective delivery of the final requirement Supervised the tickets/ issues (via phone, e-mail, Microsoft Lync) in ServiceNow.
  • System which have been raised for the GFM applications.
  • Worked on UNIX/LINUX environment & Involvement in automation activities of regular tasks aiming at process improvements.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Designed the SQL query for business requirement.
    To check message status, flow of message.
  • Conducted the analysis in the GFM servers for the CPU & Disk space utilization to prevent the issues.

System Analyst

C-EDGE Technologies LTD
Mumbai, Maharashtra
08.2006 - 12.2012

roject Name: B@NCS-24 software
Client: State Bank of India & Central Bank of India

  • Involved in writing SQL queries to generate financial reports as per client request as a part of Production team.
  • Using UNIX commands develop scripts to automate processes (monitoring and alerting) across production environment.
  • Understand and study the system flows and redirections.
  • Performing and altering EOD/SOD Operations & Involved in Bank Live activities.
  • Monitoring system performance ensuring 100% server uptime.
  • Suggests potential improvements to existing procedures based on experience.
  • To solve queries generated by clients and to ensure full client satisfaction.
  • At the end of quarters, months and year, to perform Mock EODs respectively.
  • To run the loan recovery procedures at the end of month, quarter and the year.
  • Provided technical support for end-users, resolving issues promptly and effectively.
  • Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.

Application Support Engineer

Virtusa
Mumbai, Maharashtra
01.2011 - 10.2012

Project Name: French Clearing Application Support
Client: CITI Bank France

  • Maintained the SLA of the project by checking the proper incoming cash transaction into the system (French clearing support).
  • Coordinated on several COB test where in there is a failover from production to cob and vice versa.
  • Led efforts in migrating legacy applications to modern platforms while preserving essential functionality for uninterrupted business continuity during transitions.
  • Conducted thorough risk assessments before deploying major updates or changes to production environments, minimizing potential disruptions to business operations.

Application Support Engineer

Nelito Systems Limited
Mumbai, Maharashtra
08.2006 - 12.2010

Project Name: B@NCS-24 software
Client: State Bank of India & Central Bank of India

  • Addressed technical issues and guided end users through resolution.
  • Communicated with clients to define business objectives and present individualized solutions.
  • Provided training sessions for end-users as needed, improving their understanding and proficiency in using applications effectively.
  • Collaborated with cross-functional teams to identify areas for improvement and implement solutions.

Education

Bechlor of Engineering - Computer Science

Guru Ghasidas University (C.G.)
07.2001 - 06.2005

Skills

  • Application Support & Management
  • Project Management
  • Production/ Technical Support Management
  • AWS Cloud Computing
  • Process Optimization
  • Problem/Incident/Change & Release Management
  • Disaster Recovery & Patching
  • Vender Management
  • Documentation And Reporting
  • Organizational Development
  • Team building
  • Time Management

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Senior Manager

HDFC Bank
06.2020 - Current

Infrastructure Support Engineer

Virtusa
10.2017 - 05.2020

Autosys Admin

Virtusa
02.2016 - 09.2017

Production Support Team Lead

Virtusa
11.2012 - 01.2016

Application Support Engineer

Virtusa
01.2011 - 10.2012

System Analyst

C-EDGE Technologies LTD
08.2006 - 12.2012

Application Support Engineer

Nelito Systems Limited
08.2006 - 12.2010

Bechlor of Engineering - Computer Science

Guru Ghasidas University (C.G.)
07.2001 - 06.2005
NAVEEN KUMAR JYOTISHI