Naveenkumar Naredla

Experienced professional with total of 10+ years in Information technology and associated with Tata Consultancy Services with total 12 years of Experience. Main area of experience is in Windows Administration, End user computing and Hardware troubleshooting in development and test environments. Areas of expertise include administration of Windows 7, 8.1 and 10 operating systems, MAC operating System, Active Directory, VMware, SCCM and Symantec Endpoint Protection. Have experience in quality processes of ITIL.

• Foxtel, FOXTEL MANAGEMENT PTY LIMITED, 09/10/17 to Present, System Support Analyst, Desktop operating system configuration, troubleshooting and maintenance (Mac support), Provide 2nd level PC/Application/Peripheral support via phone, email, face to face and remote support tools., Resolve incidents and action tasks/service requests, Perform user/department relocations., Maintaining/supporting devices such as multi-function printers and scanners, Liaise with vendors and other third parties to arrange repair of faulty equipment or service., Incident ownership and escalation., Ensure response and resolution targets are met., Create/maintain relevant documentation, procedures, and the company wide Asset Register, Mobile device support (iPhones, iPads, Android devices), Experience supporting meeting room A/V equipment., Network Troubleshooting (Patching, Lead testing), Corporate Security Investigations, Creative Department Support (RLM Servers, Plugins & Licensing), Creating customer production environments for the management of macOS, good troubleshooting skill in macOS environment., Working knowledge of the ITIL framework (Privilege Management for Windows/Mac, Remote Support, Privilege Remote Access is a plus)., Day-to-day production support of the Jamf Pro environment supporting multiple IT business units (packaging, engineering, support, etc), Good understanding on Apple Business manager portal, Apple store for mac H/W device Proposal/procurement., Support system maintenance tasks, incidents, and break/fix response including on-call., Documentation and up-keep of shared knowledge all aspects of the toolset as appropriate with other support teams., Experience in repackaging applications in .pkg and .dmg format using JAMF Composer, Knowledge in App Packaging for Mac using Shell scripting., Good command in editing and creating plist file, Testing Application (Office, Adobe, F5, Crowd strike etc) in environments to include Mac OS high sierra, Mojave and Catalina or big-sure at the time of OS migration., Resolving plist, preferences settings., Manage the Apple Infrastructure and create customized Mac OS images to be deployed on iMacs, MacBook Pro and MacBook Air, Plan, install, secure, maintain, and troubleshoot wireless networks including airplay., Production support, Migration support, Service Now, SCCM Remote call Control, Citrix Xen APP., CrowdStrike, Symantec End Point Protection., Big IP Edge VPN client, JAMF
• Owens Corning, Owens Corning, 05/23/12 to 10/06/17, Desktop Support Engineer, Installing/Deploying Windows 7 or 8.1, Troubleshooting the issues related to application/Hardware/network related., Performing research on widespread issues, finding the fixes and finding a way to apply the same on all the machines., Manage and maintain the hardware and OS refresh projects, Installation and Configuration of VMware View manager and deploying the VDI's using WYSE Thin Clients, Experience with VMware and VMware View desktop virtualization (VDI), Managing and maintain the user data backup Through Symantec DLO., Installation, Configuration and maintenance of Symantec AntiVirus for Centralized Antivirus management., Email configuration using Airwatch Mobile Device Management, Providing support for desktop and other teams., Troubleshoot within the SLA periods without any escalations, Remote assistance to the Client customers both from office as well as the home users using remote tools such as Dame Ware, MS Remote Assistance, RDP, Configuring, troubleshooting IP Phones and analog endpoints., Troubleshooting different call features: call forward, voicemail, calling features etc. in IP Telephony., Monitoring VC Infrastructure (VC devices, Jabber users etc.) from TMS., Production support, Deployments and migration support, Airwatch MDM, Service Now, BMC Remedy, Cisco Call manager, Office Watch, Cisco TMS

1. Operating System Management

Proficiency in windows (7,8.1,10 and 11) and MacOS

2. Hardware Knowledge

Troubleshooting and configuring desktops, laptops, printers and peripheral devices.

Understanding of device compatibility and Installation

3. Network Support

Basic network troubleshooting (IP Configuration, DNS and DHCP)

Familiarity with VPN and remote access tools

4.Software Deployment and Management

Application Installation, Configuration and Maintainence

Experience with patch management tools like SCCM and JAMF

5. Virtualization

Knowledge of VDI technologies like VMWare Horizon or Citrix Xen App

6.Security Management

Configuring and Managing antivirus solutions (eg : Crowd strike)

Supporting endpoint security policies

7.User Account Management

Proficiency in Active Directory(User accounts, Permissions and Group Policies)

Knowledge of identity and access management tools.

• ITIL Foundation, 04/01/14
• AWS Solution Architect - Associate Level, 03/01/24

• Digital : Amazon Web Service, 03/01/24
• Generative AI_E0_iON Direct Assessment, 02/01/24
• Knowledge Management, 05/01/23
• Transition and Transformation Program Management, 03/01/23
• Digital Marketing, 03/01/23
• Digital : Artificial Intelligence(AI), 03/01/22
• Business Communication Skills - ILT, 08/29/17
• Service Management, 12/01/21
• Cyber Security - Information Security, 07/01/20
• Software Security, 08/01/19
• Digital : DevOps Monitoring and Management, 03/01/19

• Passport Number: S6447409
• Passport Date Of Issue: 10/01/18
• Passport Place Of Issue: Hyderabad
• Date of Birth: 10/28/84
• Nationality: Indian