Naveen Kumar R
Hyderabad
Summary
Experienced Senior Associate with over 5+ years of experience in Content moderation. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated Content moderator/ Quality assurance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Content Moderator
Wipro technologies
Hyderabad
03.2021 - Current
- Managed content distribution to online channels and social media platforms.
- Used content management system to analyze user engagement and website traffic metrics.
- Utilized analytics and site metrics to determine areas of improvement.
- Conducted regular content audits to identify gaps and redundancies of content.
- Approved and reviewed content flowing to website.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Senior Chat Executive
Sanyam infotech pvt ltd
Hyderabad
06.2017 - 01.2021
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Completed complex project management tasks on time and under budget to meet department goals.
- Liaised with IT department to report technical issues and formulate trouble-shooting procedures.
- Identified call trends to improve efficiency, reduce problem calls and suggest solutions to upper management.
- Assessed reports, monitored calls and analyzed vendor relationships to identify process improvement opportunities.
- Created customer support strategies to increase customer retention.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
Education
Master of Science - Science
Osmania University
Hyderabad05.2014
Bachelor of Science - Science
Sri Chaitanya Degree College
Karimnagar08.2011
Skills
- Content Sourcing
- Understanding of Content
- Google Analytics
- Microsoft Office
- Training Junior Team Members
- Social Media Trend Analysis
- Delivery Schedules
Hobbies
Playing Cricket
Gardening
web browsing
Timeline
Content Moderator
Wipro technologies
03.2021 - Current
Senior Chat Executive
Sanyam infotech pvt ltd
06.2017 - 01.2021
Master of Science - Science
Osmania University
Bachelor of Science - Science
Sri Chaitanya Degree College
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