Naveenkumar Shanmugam
Dharmapuri
Summary
Dynamic and customer-focused professional with extensive experience at IBIS HOTEL, excelling in order processing and cash handling. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Recognized for maintaining high standards of food safety compliance while training new staff to deliver exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Supervisor
IBIS HOTEL
Chennai
10.2025 - 02.2026
- Supervised daily restaurant operations ensuring smooth service flow.
- Trained and mentored new staff on service protocols and customer interaction.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints effectively to enhance guest satisfaction experience.
- Coordinated staff schedules to optimize coverage during peak dining hours.
- Maintained cleanliness and organization of dining areas and kitchen spaces.
- Assisted in implementing new menu items and seasonal offerings for guests.
- Monitored food safety standards to ensure compliance with health regulations.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
Head Waiter
STARBUCKS-ALSHAYA GROUP
Dubai
02.2021 - 09.2024
- Prepared and served coffee beverages following standard recipes and customer preferences.
- Maintained cleanliness of work area, equipment, and dining space throughout shifts.
- Managed cash register operations, processing payments and handling customer transactions.
- Assisted customers with menu selections and provided product recommendations.
- Collaborated with team members to ensure efficient service during busy hours.
- Restocked supplies, including coffee beans, pastries, and condiments as needed.
- Trained new baristas on beverage preparation and customer service best practices.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
Restaurant Waiter
Icons cafe- Casual Dining Restaurant
Sharjah
12.2018 - 01.2021
- Greeted and seated guests promptly in the dining area.
- Presented menus and explained daily specials to customers.
- Took customer orders accurately and processed them efficiently.
- Maintained cleanliness and organization of dining tables and areas.
- Assisted with inventory management for restaurant supplies.
- Collaborated with kitchen staff to ensure timely order delivery.
- Handled customer inquiries and resolved issues professionally.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
Restaurant Waiter
VIVANTHA IT EXPRESSWAY ,Taj Group of hotels(5star).
Chennai
10.2017 - 11.2018
- Greeted and seated guests promptly in the dining area.
- Presented menus and explained daily specials to customers.
- Took customer orders accurately and processed them efficiently.
- Collaborated with kitchen staff to ensure timely order delivery.
- Handled customer inquiries and resolved issues professionally.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Checked on guests during meals to ensure satisfaction with each course.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, provided menus and answered questions about menu items.
- Provided exceptional service to high volume of daily customers.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
Education
Bachelor of Science - Hotel Management
CHENNAI AMIRTA INTERNATIONAL INSTITUTE OF HOTEL MANAGEMENT
Chennai 06.2014 - 09.2017
Skills
- Customer service
- Order processing
- Cash handling
- POS operation
- Food safety compliance
- Menu knowledge
- Inventory management
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Adaptability to pressure
- Problem solving
- Training and mentoring
- Order taking
- Allergy awareness
- Beverage knowledge
- Specials recommendations
- Food service promotion
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
Restaurant Supervisor
IBIS HOTEL
10.2025 - 02.2026
Head Waiter
STARBUCKS-ALSHAYA GROUP
02.2021 - 09.2024
Restaurant Waiter
Icons cafe- Casual Dining Restaurant
12.2018 - 01.2021
Restaurant Waiter
VIVANTHA IT EXPRESSWAY ,Taj Group of hotels(5star).
10.2017 - 11.2018
Bachelor of Science - Hotel Management
CHENNAI AMIRTA INTERNATIONAL INSTITUTE OF HOTEL MANAGEMENT
06.2014 - 09.2017