Naveen Kumar Vangapati
Airport Manager
Tirupati,Andhra Pradesh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
3
3
Years Bachelor Degree
Work History
Airport Manager
STAR AIR
Tirupati, Andhra Pradesh
06.2018 - Current
- Developing an airport operations team culture focused on customer service, safety, security and continuous improvement
- Optimize the use of existing facilities to ensure delivery to customers on the day whilst also identifying improvements in processes and future capacity requirements
- Implementation and administration of the airlines airport policies and procedures including but not limited training programs for related service suppliers at the airport
- Effectively manage, monitor and measure the operational performance and service levels of the ground handling agent providing regular feedback with a view to continuous improvement
- Ongoing focus on driving, developing and implementing cost reduction strategies within the airport operation without compromise to safety and quality of operations
- As required, undertake periodic audits of all service suppliers in respect to the airlines operational and customer service deliverables
- Proactively and efficiently handling customer complaints and resolve such issues within reason, to the satisfaction of both the customer and airline Plan the budgetary requirements for the network in consultation with Director Ground Operations and Finance department
- Develop and maintain key stakeholder relationships with airport authorities and other related departments
- Work with HR to manage the recruitment and selection of, induction/on-boarding process and probation of new hires
- Effectively coordinate with service providers and airport agencies on all airport operational planning requirements, ensuring the correct deployment of manpower and resources across the operation in keeping with the airlines agreed performance requirements
- Provide timely information updates as required to ensure all concerned, both within and outside the organization, are kept up to date on Airlines operational requirements, Sop’s New regulatory requirements and amendments.
Customer Services Manager
QATAR AIRWAYS
Doha
09.2016 - 05.2018
- Implementing Ground Services strategy at a grass roots level
- Accountable for stations overall Operational requirements including Safety & Security, Business and Contingency plans and Emergency and Accident response
- Ensuring that overall airport operations meet QR’s standard, policies and procedures whilst satisfying local and international standards and conforming to aviation regulatory requirements
- Responsible for all areas of Airport operations
- Ensuring that QR staff, service providers and handling agencies always provide highest level of service to both customers and colleagues whilst delivering QR’s product and services at a 5-star level
- Managing the services and day-to-day operations within the respective Lounges
- Ensuring that Lounge usage policy and standards are maintained across the respective Lounges and are reviewed regularly
- Managing the station’s budget and operating costs
- Enhancing and protecting revenue without compromising customer’s satisfaction, safety and security
- Optimizing the work force at stations level to minimize cost and ensure adequate coverage
- Managing the Handling agent and Suppliers to ensure that they deliver services and products as stipulated in the contract
- Establishing the department or teams’ objectives and priorities to align with and support business objectives.
Airport Manager
Aircosta Airlines
Vijayawada
01.2013 - 09.2016
- Responsible for conducting investigation upon each hazard or occurrence to the point where all associated risks are identified
- Assuring that necessary guidance is provided to the safety officers in responding to reported airside incidents and deviations from standard procedures and ascertain that the airfield safety operations are appropriately carried out
- Conduct the analysis of all the information gathered regarding a specific incident in order to determine the appropriate conclusions based on the facts, including the determination of causes
- Conduct interviews in order to clarify the context for unsafe acts and conditions
- Formulate the safety recommendations, which are designed to prevent future occurrences
- Conducts a regular inspection of airside facilities to identify any discrepancies and make the appropriate recommendations.
Customer Services Supervisor
Air India
Chennai
05.2008 - 11.2012
- Ensuring proper allocation of manpower and resources in the airport operations Completing checks to ensure adequate standards are maintained
- Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
- Facilitating ramp handling activities in liaison with GHA, Caterers, Fuelling, Maintenance, Cargo, and Crew to expedite departure.
Education
Bachelor of Science - Electronics
Sri Venkateswara University
Jawahar Bharathi Degree College 06.2005 - 06.2008
Skills
Strategic planning
Financial Management
Staff Management
Staff education and training
Administrative support
Service standard compliance
Accomplishments
- Certified Ground Handling Airport Services Auditor
- Load Control Licences
- Airbus– 319/320/321/330
- Airbus– 320F
- Boeing– 737/787
- Embraer– 145/170/190
- AVSEC
- DGR
- SMS
- Airline Softwares Amadeus Altea CM/FM
- SITA/Radixx/DCS/Zapways/Paxlink/AIRS/Collins Aerospace
Timeline
Airport Manager
STAR AIR
06.2018 - Current
Customer Services Manager
QATAR AIRWAYS
09.2016 - 05.2018
Airport Manager
Aircosta Airlines
01.2013 - 09.2016
Customer Services Supervisor
Air India
05.2008 - 11.2012
Bachelor of Science - Electronics
Sri Venkateswara University
06.2005 - 06.2008