Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Naveen Kumar D K

Bengaluru

Summary

Accomplished Technical Support Engineer with a proven track record at Asttecs- The True Ip Pbx, adept in Python and full-stack web development. Excelled in providing remote assistance, mentoring juniors, and implementing preventive measures for technical issues. Demonstrates exceptional problem-solving and leadership skills, ensuring high client satisfaction and team growth.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Technical Support Engineer

Asttecs- The True Ip Pbx
09.2023 - 04.2024
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Education

Secondary Education

Surya English Medium School
Chintamani, India
06.2017

Physics, Chemistry, Mathematics & Computer Science

Sri Chaitanya Pu College
Bengaluru, India
06.2019

Information Science And Engineering

Rajarajeswari College of Engineering
Bengaluru, India
08.2023

Skills

Python Trained

Certification

Full stack web development

Interests

Adopting new skills

Timeline

Technical Support Engineer

Asttecs- The True Ip Pbx
09.2023 - 04.2024

Full stack web development

02-2023

Secondary Education

Surya English Medium School

Physics, Chemistry, Mathematics & Computer Science

Sri Chaitanya Pu College

Information Science And Engineering

Rajarajeswari College of Engineering

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Naveen Kumar D K