LEARNING ABOUT WINES
NAVEEN KUMAR
RESTAURANT SUPERVISOR
Sikar,RJ
Summary
Dynamic Restaurant Supervisor with proven expertise at Royal Caribbean International, enhancing customer satisfaction through effective team leadership and workforce development. Skilled in monitoring health and safety standards while ensuring top service quality. Committed to employee engagement initiatives, fostering a productive environment that drives success and operational excellence.
Overview
12
12
years of professional experience
Work History
Restaurant Supervisor
Royal Caribbean International
MIAMI
10.2018 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Restaurant Supervisor
Jumeirah Al Naseem
DUBAI
09.2017 - 09.2018
Restaurant Server
Four Point by Sheraton
DUBAI
03.2013 - 08.2017
Education
Bachelor of Science - Tourism And Hotel Management
PUNJAB TECHNICALUNIVERSITY
Jalandhar, India 04.2001 -
Skills
Effective team leadership
Team leadership
Employee engagement initiatives
Workforce development
Customer service
Interests
Timeline
Restaurant Supervisor
Royal Caribbean International
10.2018 - Current
Restaurant Supervisor
Jumeirah Al Naseem
09.2017 - 09.2018
Restaurant Server
Four Point by Sheraton
03.2013 - 08.2017
Bachelor of Science - Tourism And Hotel Management
PUNJAB TECHNICALUNIVERSITY
04.2001 -