Naveen Mamidi
Assistant Facility / Customer Relations Manager
Ilford
Summary
ABOUT ME: To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
4
4
Certificates
Work History
Assistant Facility / Customer Relations Manager
At Home Hospitality Services Pvt Ltd
Hyderabad
01.2016 - 01.2016
- Created customer support strategies to increase customer retention.
- Developed and implemented standards for staff to provide consistent service to customers.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Managed customer relations on ongoing basis to maximize customer retention.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
FACILITY COORDINATOR
At Home Hospitality Services Pvt Ltd
Hyderabad
08.2009 - 12.2015
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Managed minor appliance issues and scheduled repairs.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Maintained facility grounds, equipment and safety compliance.
- Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling.
SALES / STORE ASSOCIATE
Eleven Provisional Store
Melbourne
07.2006 - 04.2009
- Best employee award for the year 2015 and 2018.
Education
Diploma in Hospitality Management - Hospitality Administration and Management
Chelsea International College Pty Ltd
Melbourne, Australia 06.2007 - 03.2009
Bachelors in Accounting - Accounting And Business Management
Jagruthi Degree & PG College
Hyderabad, India 07.2000 - 11.2004
Skills
Expert in customer relations
Accomplishments
- Food Safety Level 1 & 2 by CFT Australia
- Responsible Service of Gaming by CFT Australia
- Responsible Service Alcohol by CFT Australia
Certification
Diploma in Hospitality Management
Timeline
Assistant Facility / Customer Relations Manager
At Home Hospitality Services Pvt Ltd
01.2016 - 01.2016
FACILITY COORDINATOR
At Home Hospitality Services Pvt Ltd
08.2009 - 12.2015
Melbourne, Victoria State, Australia
03-2009
Diploma in Hospitality Management - Hospitality Administration and Management
Chelsea International College Pty Ltd
06.2007 - 03.2009
Diploma in Hospitality Management
06-2007
SALES / STORE ASSOCIATE
Eleven Provisional Store
07.2006 - 04.2009
Hyderabad, Telangana State, India
11-2004
Bachelors in Accounting - Accounting And Business Management
Jagruthi Degree & PG College
07.2000 - 11.2004
Bachelors In Accounting
07-2000
Similar Profiles
Kavitha GuruKavitha Guru
Manager of Business Development and Sales at Shero Home Food(Barottas Hospitality Pvt Ltd)Manager of Business Development and Sales at Shero Home Food(Barottas Hospitality Pvt Ltd)
Sini AneeshSini Aneesh
RELATIONSHIP MANAGER at KR HOSPITALITY AND MANAGEMENT SERVICES PVT LTDRELATIONSHIP MANAGER at KR HOSPITALITY AND MANAGEMENT SERVICES PVT LTD
Vivek ChauhanVivek Chauhan
Assistant Manager Operations. at Travel Retail Services Pvt ltd (K-HOSPITALITY)Assistant Manager Operations. at Travel Retail Services Pvt ltd (K-HOSPITALITY)