Naveli BANERJEE
New Delhi
Summary
A self-motivated data analytics & market research specialist, with more than 4.5 years of relevant experience in the field of survey operations, statistical analysis and quantitative research techniques. Expert in extracting, cleaning and transforming raw data to actionable insights to drive business growth, Proven ability to collaborate cross-functionally and a quick learner, who is adaptable to new tools.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Analytics Operations Specialist – Research
Forrester
New Delhi, India
07.2022 - Current
- Producing high-quality, actionable data-driven insight for clients
- Designing and executing end-to-end primary research for 35+ B2B/B2C survey projects, fielded over 100,000 global respondents across sectors and ensuring high-quality data collection and wrangling
- Optimizing survey flow and vendor operations through stakeholder collaboration and effective project management
- Extracting raw survey data, transforming it through cleaning, weighting, and data processing, using R and SPSS and then loading it into our platform for reporting
- Applying univariate and multivariate statistical techniques in SPSS to validate complex datasets
- Developing and maintaining automated scripts and codes on GitHub to reduce manual effort, contributing to a 25% increase in process efficiency
- Conducting platform testing to validate datasets, ensuring 99%+ accuracy in compliance with requirements like screeners, quotas, demographics, and survey flow
- Independently engaging with senior stakeholders, ensuring standard project management procedures, meeting 100% of deadlines while working in a fast-paced, agile research environment
- Creating data-driven insights, and dashboards using Excel, Market Sight, and Power BI, supporting business decision-making
Analyst – Research & Data (Healthcare)
G&L Healthcare Advisors
Mumbai, India
02.2021 - 05.2022
- Conducted extensive financial research and analysis to evaluate market opportunities in the healthcare industry
- Executed extensive secondary research on over 100 healthcare companies by sourcing from company websites, regulatory filings, news, etc.
- Created and managed a database, compiled market intelligence and generated more than 40 detailed reports
- Collaborated cross-functionally with the UK team, driving client-focused execution of successful sales projects
- Utilized business articles, LinkedIn Sales Navigator and Salesforce for data collection
Quality Assurance, Customer Data (Intern)
Lidl
London, UK
01.2020 - 03.2020
- Investigated and resolved 100+ customer complaints per week on products, demonstrating an effective follow-up with suppliers
- Prioritized complaint resolution through timely responses to customers via emails and letters, ensuring 95%+ resolution rate
- Supported the customer satisfaction team in identifying trends in product feedback, contributing to ongoing process improvement
- Conducted precise document scanning to extract additional information, effectively comparing them against internal databases
- Integrated entire investigation process and responses into Salesforce to enhance operational efficiency
Education
Postgraduate Diploma, PGDip - Financial Economics and Economics
University of Nottingham
01-2019
Financial Economics
Coventry University
01-2018
Skills
- Programming & Querying: R SQL
- Tools & Platforms: MS Advanced Excel SPSS Power BI Market Sight GitHub MS PowerPoint STATA
- CORE COMPETENCIES: Survey Design Data Cleaning Statistical Analysis ETL Visualization Weighting Stakeholder Collaboration Project Management
Websites
Certification
- SQL and Rational Databases 101 by IBM
- ECDL Advanced, Microsoft Excel
References
REFERENCES AVAILABLE ON REQUEST
Timeline
Data Analytics Operations Specialist – Research
Forrester
07.2022 - Current
Analyst – Research & Data (Healthcare)
G&L Healthcare Advisors
02.2021 - 05.2022
Quality Assurance, Customer Data (Intern)
Lidl
01.2020 - 03.2020
Postgraduate Diploma, PGDip - Financial Economics and Economics
University of Nottingham
Financial Economics
Coventry University