Navgeet Kaur Dhaliwal
Ludhiana
Summary
Results-driven professional with a proven track record in enhancing customer retention at KT Sweets through innovative feedback analysis techniques. Skilled in negotiation and customer service, successfully fostering vendor relations at Dimple Packaging while boosting engagement at Modern Public School. Achievements include significant cost savings and strong relationship management, supported by expertise in marketing and policy administration. Passionate about leveraging these skills to drive further growth and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Retention Manager
KT Sweets
Ludhiana
08.2024 - Current
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Maintained database of customer records, including contact information and purchase history.
- Delivered exceptional customer service by patiently listening to customer concerns or complaints.
- Resolved customer complaints promptly and professionally.
Procurement Manager
Dimple Packaging
Ludhiana
04.2021 - 07.2024
- Researched and compared vendor and supplier prices to make informed financial decisions.
- Prepared reports on purchasing activity including cost savings achieved through negotiations with suppliers.
- Conducted market research to identify new sources of supply that offered competitive prices.
- Developed and maintained effective relationships with suppliers and negotiated contracts with them.
- Verified purchase requisitions by comparing items requested to master list.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
- Located vendors of materials, equipment or supplies to conduct interviews, determining product availability and terms of sales.
Primary Teacher
Modern Public School
Ludhiana
02.2018 - 02.2019
- Conducted parent-teacher conferences to discuss development and improvement of children.
- Monitored student progress through assessments, tests, and evaluations.
- Developed and implemented engaging lesson plans in line with state curriculum standards.
- Developed classroom library and resources to encourage a love of reading and learning.
- Administered and graded tests to measure student performance and identify areas of concern.
Education
Bachelor of Arts - Humanities
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bhopal05-1998
High School Diploma -
Govt Model High School
Ludhiana04-1998
Skills
- Retention strategies
- Customer segmentation
- Marketing
- Negotiation techniques
- Negotiation
- Customer service background
- Policy administration
Timeline
Customer Retention Manager
KT Sweets
08.2024 - Current
Procurement Manager
Dimple Packaging
04.2021 - 07.2024
Primary Teacher
Modern Public School
02.2018 - 02.2019
Bachelor of Arts - Humanities
Rajiv Gandhi Proudyogiki Vishwavidyalaya
High School Diploma -
Govt Model High School