NAVID BASHIR ATTAR
Area Business Manager , Sr. Key Account Manager
Pune
Summary
Get customers engaged on our platform -Technical Expertise and Diagnosis Engineer. -Technical platform training -Driver Training - Customer open issues resolution, connected vehicles through digital transformation telematics device and providing awareness reports and data to customers for customer success.
Results-driven Telematics Senior Key Manager – After Sales Service with over X+ years of experience in managing key OEM and enterprise accounts, delivering end-to-end after-sales support for telematics solutions and Automobile service support . Expertise in customer success, SLA management, service operations, cross-functional coordination, and driving customer retention and revenue growth. Proven ability to lead teams, resolve complex technical issues, and enhance service quality through data-driven insights.
Overview
12
12
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Sr. Key Accounts Manager (KAM)
Intangles Lab Pvt Ltd
Pune, India
08.2021 - Current
- Manage strategic OEM and enterprise key accounts, ensuring high service uptime and customer satisfaction.
- Lead after-sales operations for telematics hardware, software platforms, and connectivity services.
- Oversee SLA adherence, service KPIs, and escalation management across regions.
- Act as the primary point of contact for critical customer issues, ensuring timely resolution.
- Coordinate with engineering, product, field service, and logistics teams to resolve technical and operational challenges.
- Analyze service data to identify trends, reduce repeat issues, and improve product reliability.
- Drive customer retention and renewal growth through proactive service engagement.
- Mentor and manage a team of service managers, engineers, and support staff..
Technical Coordinator (TECHCO)
Tarawade Motors
Pune
08.2019 - 08.2021
- Worked as a Technical Coordinator (TECHCO) for Mahindra.
- Technically sound, and can diagnose and identify the exact root cause.
- Responsible for the service concern report (SCR).
- Single window for the Mahindra technical team and the dealer team.
- Responsible for technical competency level up.
- Responsible for Driver training, vehicle installation training process etc.
Warranty Administration
Infra moves Pvt Ltd, Authorized Truck and Buses dealership, VOLVO
Pune, India
04.2017 - 07.2019
- Worked as a Warranty Administration.
- Responsible for the Technical Failure Analysis Report (TFAR).
- Identified exact route cause 4) Warranty claims
- Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
- Kept up-to-date with industry trends by attending workshops, conferences, and webinars to ensure the application of current best practices in service desk administration.
- Developed comprehensive training materials to educate staff members on proper pension administration procedures.
- Worked closely with manufacturers on warranty issues, ensuring timely resolution for faulty parts or equipment failures.
Automobile Maintenance Engineer, Workshop Supervisor
Konduskar travels Pvt Ltd GSRTC-VOLVO Ahmedabad
Ahmedabad, Gujarat
05.2014 - 03.2017
- Maintenance In charge of Volvo buses fleet which was running with Gujarat State road transport corporation (GSRTC), Ahmedabad, Gujarat, Responsible for maintaining all fleet Volvo buses ,daily report , making vendors negotiation, keeping all vendors billing record, proper planning of work done of Volvo bus in advance
Education
B.Tech/B.E. -
Shivaji University
Maharashtra01.2014
Diploma - mechanical engineering (DME)
D Y Patil Polytechnic
Kolhapur, India 04.2001 -
High School Diploma -
Vidyapeeth High School
Kolhapur, India 04.2001 -
Skills
Predictive Analytics
Fleet Management
Vehicle Tracking
GPS Tracking
IoT
Telematics
Telematics After-Sales Operations
Key Account Management
Customer Success & Retention
SLA / KPI Management
Incident & Escalation Handling
OEM & Enterprise Client Support
Service Process Optimization
Field Service & Remote Diagnostics
Team Leadership & Training
CRM & Ticketing Tools
Data Analysis & Reporting
Contract & Warranty Management
Certification
BE MECHANICAL ENGINEERING, MS- CIT ,MS OFFICE ,VISTA,XP ,EXCEL
Timeline
Sr. Key Accounts Manager (KAM)
Intangles Lab Pvt Ltd
08.2021 - Current
Technical Coordinator (TECHCO)
Tarawade Motors
08.2019 - 08.2021
Warranty Administration
Infra moves Pvt Ltd, Authorized Truck and Buses dealership, VOLVO
04.2017 - 07.2019
Automobile Maintenance Engineer, Workshop Supervisor
Konduskar travels Pvt Ltd GSRTC-VOLVO Ahmedabad
05.2014 - 03.2017
Diploma - mechanical engineering (DME)
D Y Patil Polytechnic
04.2001 -
High School Diploma -
Vidyapeeth High School
04.2001 -
B.Tech/B.E. -
Shivaji University