A well-rounded IT professional with 15+ years of experience spanning across various roles like Senior Database Manager, Automation Lead, Application Support Manager and Scrum Master.
Have strong experience in ITIL Process Framework , Project Management, Delivery and Client Management.
Successfully delivered/ implemented End 2 End Database support framework, Database Migration, Disaster Recovery Management & Lean Framework
- Liaising with Business to make decisions for operational activities and set strategic goals
- Oversee customer support processes and organize them to enhance customer satisfaction
- Planning and Managing the day-to-day running of business to ensure smooth progress
- Review financial information and adjust operational budgets to promote profitability
- Revise and/or formulate policies and promote their implementation
- Manage relationships/agreements with external partners/vendors
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics
- Ensure that the company runs with legality and conformity to established regulations
- Ensure all the databases are running with the latest Security Patches & on latest technology stack
- Successfully automated > 80% of the daily tasks with the help of DevOps tools
- Experience on Managing various cloud platforms and Infrastructure migration across public clouds
- Managing 7000+ customers with the 3+ Petabytes of memory & close to 1000 Terabytes of data with 99.97% UP Time
- Having 6+ years of leadership experience. Currently managing Team of 30 People.