NAVIN CHANDRA
Jalandhar
Summary
Quick learner, hardworking, versatile Motivated customer service and sales professional with experience as Ticket Agent in various settings. Proficient in administrative functions and system operations. Strong team player and communicator recognized for going above and beyond established service expectations at every opportunity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales and Ticketing agent
Tickets to India
jalandhar
05.2022 - Current
INTERNSHIP:
SOTC Holidays, Manimajra (Chandigarh)
- There, I learned about itineraries, tour packages, and how to talk to a customer.
- I also attended the Holiday Bazaar of SOTC HOLIDAYS, where all the SOTC branches were present.
EXPERIENCE:
Tickets to India.
- Assisted customers with inquiries regarding booking and ticketing procedures.
- Resolved customer complaints effectively, ensuring a positive experience.
- Assisted in resolving customer complaints and inquiries related to ticketing services.
- Issued tickets with correct information regarding flight times, destinations, and seat assignments.
Education
Bsc. - Airlines Tourism and Hospitality
Lovely Professional University
Phagwara 01.2020
XII -
ST. Mary Sen Sec School
PATHANKOT01.2016
XI -
Rashtriya Military School
Belgaum, KARNATAKA01.2014
Skills
- Communication
- Booking systems
- Ticket issuance
- Customer support
- Flight scheduling
- Sales techniques
- Complaint resolution
- Effective communication
- Phone etiquette
- Adaptability
- Time management
- Problem solving
Certification
- Aussie specialist agent, completed a 10-module course that focused on tourism in Australia.
- Going cuckoo (Germany tourism), Southwest Germany specialist training.
- Hong Kong specialist agent, completed a course on Hong Kong.
Training
- International conference on sustainable development goals and management practices in the tourism and hospitality sector.
- HR conclave, HR members of different companies came and shared their thoughts and knowledge.
Languages
- English
- Hindi
Timeline
Sales and Ticketing agent
Tickets to India
05.2022 - Current
Bsc. - Airlines Tourism and Hospitality
Lovely Professional University
XII -
ST. Mary Sen Sec School
XI -
Rashtriya Military School