MS Office, SQL & Power BI
Navin Chandrakanth
Advisor, Dell International Services
Bengaluru
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Well-regarded, highly effective at analyzing data and trends to make timely, useful, and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage 12+ years' experience to take on new position with New organization.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Advisor Merchandizing
Dell International Services - Bangalore
Bengaluru
09.2022 - Current
- Quarterly Line up planning & maintenance of regional files & updating.
- Revenue, Units, Margin KPI with Region, LOB & Sub LOB level reporting.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Produced detailed reports outlining key issues and proposed solutions.
- Weekly & Quarterly reporting on KPI, RUMs & AOPs.
- Quarterly Line up Target planning set up and maintenance for Merch Team.
- Active participant in ERG activities (True Ability)
Sales Compensation Sr Analyst
Dell International Services - Bangalore
Bengaluru
08.2019 - 08.2022
- EMEA/APJ CSB SPIF Reporting, Calculation & Submission, Trouble Tickets, Queries.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- To RUN THE BUSINESS (RTB), Collaborate with Sales, Vendors, Partners, Finance & Marketing Teams.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Generated standard and custom reports to provide insights into business performance.
Marketing Analyst
Dell International Services - Bangalore
Bengaluru
03.2018 - 08.2019
- · Germany Prepaid cancellations reduction (80% Automation of process), reduction of cancellations to 1.20% (target 5.00%). Trained & transitioned to team member.
- · UK, FR & DE Cancellation reporting – Daily/Weekly pulse of cancellation %, revenue & help reducing %, Trained & Transitioned to team member.
- · UK/Ireland GOAL-lite process: Special discount/Pricing approvals for Sales with Standard guidelines from Finance.
- · France & Germany GOAL-lite process: Special discount/Pricing approvals for Sales with Standard guidelines from Finance. Trained & transitioned to team member.
- · France & Germany Leads Report: Weekly reporting of France & Germany Leads for SB Sales. (3 months project).
- · UK, FR & DE Marketing SPIF process:
- (a) UKI Leads reporting & Distribution: Weekly reports & segregation of Leads & Historical to Sale Ops team.
- SPIF Marketing: Launch of SPIF Hypes & proposals, Reporting, Coordinating Plan, approvals & submission, Coordinating with Vendors, Submission of payouts for Sales team, ROI & submission of Goodie taxation
Senior Associate
Dell International Services - Bangalore
Bengaluru
10.2013 - 01.2018
- ·US Fraud Prevention: Conduct objective and timely investigations into allegations of fraud. · Review and research to analyze the overall pattern. · Escalation emails and REF to dispatch team for stop shipment.
- · WTM (Walk to Manifest) Tools used: FSR link, DOMS & DPS. Re-invoicing the order as per the requests. To complete the assigned orders within the SLA provided.
- EMEA CCE & Refunds: Retrieving orders from BOBJ, Manual, referred and PayPal. handle escalation mailbox and complete the queries before SLA. To check and refund the credits to customers which are approved and requested via FSRs and emails.
- Global Non-Terms: · Identifying payment and allocating the same to close the invoice/order. · Raising re-invoicing and consolidated requests submitted by care, sales and collections. · AUS-NZ Amex Card Charging: Tools– Amex Charging link and Paymentech tool.
- · Assigned with EMEA CCE, EMEA Refunds CC/PayPal, ANZ Order release, Fusion and FSR requests. · EMEA CCE Process Document and Training Document.
Associate
Dell International Services - Bangalore
Bengaluru
11.2009 - 10.2013
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- India Sales Support Team : 240 Inbound Calls per day, closing the same in the SLA allocated. · Listening to customer’s queries and routing the same to 6 different teams and an average of 30 different Individual extensions. · Added Responsibility: KANA MAILS: To pull mails (sales Leads) from a share drive and distribute the same to different channel sales teams. From LE, PUB, SMB, GCC and Consumer.
- Global Financial Services (India Collections): · Handling a portfolio Region - South Large Enterprises (LE) of 2.5-3 M a quarter with 340 accounts. · Formulate collection policies and procedures and monitor implementation of the same. · Notify credit department of ship hold and turn over account records to attorneys when customers fail to respond to collection attempt.
Education
BBA - Finance
Sikkim University
India 06.2005 - 06.2008
Skills
Strategic Planning
Software
Timeline
Advisor Merchandizing
Dell International Services - Bangalore
09.2022 - Current
Sales Compensation Sr Analyst
Dell International Services - Bangalore
08.2019 - 08.2022
Marketing Analyst
Dell International Services - Bangalore
03.2018 - 08.2019
Senior Associate
Dell International Services - Bangalore
10.2013 - 01.2018
Associate
Dell International Services - Bangalore
11.2009 - 10.2013
BBA - Finance
Sikkim University
06.2005 - 06.2008
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