NAVIN KUMAR
Gurgaon
Summary
QUALITY ASSURANCE PROFESSIONAL with 19 years of experience in In-process Quality, NPD Quality, Supplier Quality, Customer Quality & Field Quality (Field Failure Analysis). A result-oriented professional with excellence in implementing quality mechanisms to deliver desired output.
B.E. in Mechanical Engineering with over 19 years of experience in In-process Quality, NPD Quality, Supplier Quality Customer Quality (International Customer Europe, USA, and Domestic) & Field Quality in following Organization Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Manager (Quality)
ROOP AUTOMOTIVE LTD
10.2014 - Current
- Monitoring In-process Quality Objectives – Internal rejection PPM, COPQ, Rework PPM and coordinating with plant team for continual improvement
- Implementation online SPC for CTQ parameters
- Plan and Conduct KAKO TORA Audit to evaluate the effectiveness of past countermeasure
- Planning and Conduct process and product audit
- Member of CFT for design reviews, quality improvement &product development activities
- Plan and Conduct Self-Assessment VDA 6.3 Process & Product Audit, Layered Process Audit for Critical Process like MPI Conduct red bin analysis meeting for line daily problem to achieve quality targets
- Approve production process for new product and ongoing product changes
- Conduct the Manufacturing System audit as per IATF 16949 /ISO 45001/IS0 14001.
Asst. Manager
VE Commercial Vehicles Limited (VECV)
- 10.2014
- Managing failure frequency control using FF6, FF12 & FF24 calculation
- Reduction of warranty cost and fault frequency by resolving top field failures issues
- Organizing product initial quality improvement activity for axle and transmission with after-market, product design, part development, supplier and vehicle manufacturing
- Carrying out analysis of field critical failures related to transmission and axle
- Corrective action effectiveness and adherence monitoring
- Overseeing warranty cost control by controlling the supplier debits, dealer debits for their respective problem
- Performing supplier up-gradation activity for reducing field failures due to their part
- Heading Supplier Warranty Agreement sign-off activity
- Handling Warranty Claim (including supplier debts and dealer debts).
Sr. Engineer NPD quality
Oerlikon Graziano Transmission P Ltd.
05.2010 - 06.2011
- Monitoring and reviewing APQP activity along with CFT
- Defining inspection agreement with customer and supplier
- Freezing and approving final inspection standard and receipt inspection standard
- Monitoring and reviewing APQP Activity & PPAP Documents like Process flow and PFMEA and Control plan of supplier at supplier end
- Updated the master documents (PFMEA & Control Plan) along with Engineering Department.
QA Engineer
Hi-Tech Gears Limited
08.2007 - 05.2010
- Clients Handled: Hero Honda Motors Ltd., Honda Siel, General Motors and Bosch
- Played a vital role in: Verifying effectiveness of 8-D & monitoring of deviation note for specified quantity/period
- Developing & reviewing of PPAP documents according to the customer ‘requirements
- Successfully monitored the implementation of SPC Technique for improving process
- Deftly handled various types of new development & member of APQP team
- Skillfully collected the non-conformity observed, step taken& highlights the same to management along with QA team through PNC Meeting
- Holds the distinction of performing analysis of MR & Line Rejections and PPM calculation due to supplier ‘s poor quality.
QA Engineer
Senior India (P) Ltd.
06.2004 - 08.2007
- Played a vital role in: Verifying effectiveness of 8-D & monitoring of deviation note for specified quantity/period
- Developing & reviewing of PPAP documents according to the customer ‘requirements
- Successfully monitored the implementation of SPC Technique for improving process
- Deftly handled various types of new development & member of APQP team
- Skillfully collected the non-conformity observed, step taken& highlights the same to management along with QA team through PNC Meeting
- Holds the distinction of performing analysis of MR & Line Rejections and PPM calculation due to supplier ‘s poor quality.
Education
B.E. in Mechanical Engineering -
B.R.C.M. College of Engineering & Tech (M.D.U.)
04.2000 - 04.2004
Skills
Process Quality
Process capability improvements together with Cross Functional Team Approach
Improvement plans for Continuous reduction of COQ & COPQ
Leading & Co-ordinating Internal Audit, Customer audit & Certification Body Audits
System co-ordinator of the company's quality system in demonstrating and documenting conformance to customer requirement
Developing quality plans & ensuring quality assurance for equipment in manufacturing by inspection control in various stages, process control as per standard
Supplier Quality Management
Establishing / adhering Quality system at supplier end by periodical Audits (System as well as Process) /meetings / for ensuring Defect Free parts from suppliers
Supplier quality rating monitoring, improvement project for supplier rating and Risk assessment for supplier evaluation as per Monthly Plan
For establishing Zero defect Strategy online by adhering 1st time right PPAP, Supplier process Improvement
New supplier assessment (Potential Analysis)
Customer Complaint Management
Customer complaints handling and submitting the CAPA
Customer Returned Part Evaluation (Fitment / functional Issue, Zero Kilometer & Field Failure)
Customer satisfaction index monitoring
Building & maintaining healthy business relations with corporate clients, ensuring high customer satisfaction matrices by achieving delivery and part quality norms
SAP/DMS (Excel, Project, Word & PowerPoint)
Operations Management
Talent Development
Resource Allocation
Operations Planning
Cross-Functional Collaboration
Certification
Certified internal Auditor IATF 16949 /OHS (ISO 45001 :2018)/ EMS (IS0 14001: 2015)
Accomplishments
- Played a vital role in deriving improvement of product quality, warranty return & rejection reduction by using 8D / KK methodology / quality tools/NPD quality
- Deft in providing & rendering support in handling & resolving the customer complaints International (Europe, USA) as well as domestic & issues
- Foreign (Sweden and Czech) visit for customer complaint handling
- Holds the distinction of looking after the entire activity of warranty from decision to reimbursement, decreasing the warranty wastage in terms of rejection, wrong decision, and system error
- Resourceful at maintaining business relationship with clients to achieve quality product and service norms by resolving field related critical issues
- Sound knowledge of different manufacturing operations and activities related to service processes such as technical compliant of customer
- An effective communicator with excellent relationship management skills and strong analytical, leadership, decision-making, problem solving & organizational abilities
Desiredassignments
Seeking challenging assignments in Quality Assurance (In-process, Customer Complaint International and Domestic Both, Warranty QA / Vendor Development) with an organization of repute, preferably in Delhi & NCR / Haryana / Rajasthan
Corequalitytools
- APQP
- MSA
- PPAP
- SPC
- FMEA
- VDA MLA
- Capability of measurement System VDA Volume 5
- Economical Process Design & Control VDA Volume 4
- PPA VDA Volume 2
Personal Information
Date of Birth: 10/25/83
Languages
Hindi
English
Projects
Improvement Project, Oversaw warranty cost / fault frequency / vehicle unplanned visit reduction using simulation technique and other basic quality tools, Managed rejection reduction by using KK & Quality Circle, Responsible for reducing inspection time by using lean approach (Value Stream Mapping and Toyota Katta), Developed standard work sheet & managed the implementation to improve quality Time & Motion Study of FG Mini Factory (Inspection / Manufacturing), HI Tech Gear Ltd.
Interests
Playing Cricket
Timeline
Manager (Quality)
ROOP AUTOMOTIVE LTD
10.2014 - Current
Sr. Engineer NPD quality
Oerlikon Graziano Transmission P Ltd.
05.2010 - 06.2011
QA Engineer
Hi-Tech Gears Limited
08.2007 - 05.2010
QA Engineer
Senior India (P) Ltd.
06.2004 - 08.2007
B.E. in Mechanical Engineering -
B.R.C.M. College of Engineering & Tech (M.D.U.)
04.2000 - 04.2004
Asst. Manager
VE Commercial Vehicles Limited (VECV)
- 10.2014
Certified internal Auditor IATF 16949 /OHS (ISO 45001 :2018)/ EMS (IS0 14001: 2015)
CQI 9 Certified Auditor (Heat Treatment System Assessment)
MPI (Crack Detection) Level 2 Certified
Certified VDA 6.3 Process Auditor for external / supplier (Certificate Number :P-6.3-1806-B-27753-1)
Certification of Six Sigma Green from SQC
Pursuing Six Sigma Black Belt from ASQ
Pursuing GD & T Technical Expert from ASME
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