Navin Kumar K

• Conducted market research to identify trends and improve business strategies
• Maintained accurate records of 1500 client interactions and progress
• Assisted in optimizing workflows and improving operational efficiency
• Ensured proper documentation and reporting of key activities
• Skills Utilized: Market Research, Workflow Optimization, Client Management, Documentation

• Enhanced call and Email quality by monitoring and evaluating customer interactions with agents.
• Developed comprehensive reports on agent performance, contributing to staff training and development initiatives.
• Maintained 652 client records and ensured accuracy in sales and operational processes
• Assisted in training new associates on business processes and strategies
• Developed and executed strategies to enhance efficiency and customer satisfaction
• Skills Utilized: Market Research, Client Relationship Management, Strategic Planning, Documentation, Audio Auditing, Performance Evaluation

• Reviewed and edited written content to improve clarity and coherence
• Verified facts and statistics for accuracy, ensuring high-quality output
• Proofread and structured 70 documents to meet publishing standards
• Skills Utilized: Editing, Proofreading, Attention to Detail, Research, Documentation

Assisted the Deputy Collector in managing and organizing election-related data during the Tamil Nadu state election 2021

• Documented and stored critical election-related information accurately
• Collaborated with government officials to prepare and maintain official records
• Ensured confidentiality and security of sensitive election-related data
• Skills Utilized: Record Keeping, Workflow Optimization, Confidentiality Maintenance, Documentation