Navin kumar Rajendran
Chennai
Summary
Experienced business analyst at HCL Technologies, specializing in Toscana Product and stakeholder engagement. Achieved significant efficiency gains, including a 30% reduction in manual processes via innovative RPA implementations. Proficient in analytical problem-solving and team leadership to drive business enhancements. Focused on leveraging technology to achieve operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Toscana Business Analyst - Blue Cross Blue Shield
HCL Technologies
Chennai
04.2024 - Current
- Analyzed business requirements to guide project development and execution.
- Facilitated workshops to identify process enhancements and business needs.
- Collaborated with stakeholders to document functional specifications for new initiatives.
- Developed comprehensive reports to communicate findings and recommendations effectively.
- Utilized data visualization tools to present insights and trends clearly.
- Coordinated cross-functional teams to ensure project success and alignment.
- Managed projects as primary liaison between clients and internal teams, clarifying objectives.
- Conducted market research to inform strategic decision-making processes.
- Analyzed business and product to identify areas for improvement and efficiency.
RPA Lead Business Analyst
UST Global
Chennai
01.2024 - 04.2024
- Implemented Robotic Process Automation (RPA) initiatives, enhancing operational efficiency.
- Analyzed business processes, achieving 30% reduction in manual effort and $10,000 annual cost savings.
- Developed RPA project plans, ensuring timely delivery within defined scope and budget.
- Collaborated with stakeholders to design RPA solutions, improving user adoption and satisfaction.
- Worked with IT teams to deploy RPA bots, decreasing manual errors by 15%.
- Trained junior business analysts on RPA best practices and project management methodologies.
- Conducted workshops to gather stakeholder requirements and expectations.
- Managed project timelines to ensure alignment with client deliverables and objectives.
RPA Sr. Business Analyst
Iopex Technologies
Chennai
02.2019 - 11.2023
- Assist in developing and continually refining a customized technical solution tailored to provide the most efficient platform for the rapid and consistent delivery of automated processes.
- Configure new Automation (RPA) processes and components using fundamental workflow principles within the Blue Prism tool, ensuring they are optimized for efficiency, well-structured, maintainable, and easily comprehensible.
- Proficient in integrating UML and Swim lane diagrams into business documents to comprehend system complexities at various stages of the software development lifecycle.
- Manage performance of operations team by assessing associate performance and ensuring adherence to client expectations (SLA/KPIs).
- Design solutions leveraging RPA best practices and maintain technical oversight for project delivery, serving as the lead for solution technical delivery.
- Develop and document configuration best practices, maintain solution documentation, and offer training to client users.
- Conduct data collection, analysis, validation, cleansing, and ROI calculations.
- Support existing processes, implement change requirements, and troubleshoot issues arising in RPA processes, providing timely resolutions.
- Continuously optimize processes to enhance both agent and customer experiences.
- Prepare various documentation including BRS, SRS, SRD/BRD/FRD with detailed keystroke level documentation.
- Involved in the end-to-end commissioning of automated bots from Discovery (IPA) to Implementation phase (Test cases and UAT).
- Collaborate with UiPath OCR team to identify suitable candidates for OCR implementation and assist in gathering requirements for enhancing image recognition and conversion features.
- Proficient in MS Word, Excel, Visio, Draw.io, JIRA, and Wireframe.
- Experience in FTE benefits calculation, hourly benefits, and lean manufacturing practices.
- Work closely with teams to identify business requirements, conduct RCA and Impact analysis, task assignment, client release management, and provide technical and functional support.
- Conduct daily team huddles to discuss volumes, errors, and process updates.
- Oversee quality initiatives for process improvement and defect reduction.
- Skilled in Agile Methodology, conducting scrum calls based on customer requirements to expedite Agile deliveries and accelerate user feedback cycles and E2E delivery timelines.
- Samsung & British Telecom
Incident manager
Capgemini
Bengaluru
06.2018 - 11.2018
- Managed incident management processes for major, critical, and high outages across entire infrastructure.
- Raised and documented incident tickets while capturing metrics, logs, and status updates.
- Coordinated weekly client calls to ensure project compliance and collaborate on solutions with development teams.
- Evaluated incident management performance against response and resolution time SLAs.
- Focused on ITSM ticketing tools to minimize IT incidents' impact on users and business operations.
- Monitored infrastructure using various tools to provide 24/7 support for ongoing issues.
AML Banker
Tata Consultancy Service
Chennai
01.2016 - 01.2018
- Supervised a team of chargeback and AML agents to detect fraudulent activities in retail accounts.
- Reported suspicious transactions to AML Compliance Officer and FINTRAC promptly.
- Conducted daily evaluations of AML and SWIFT reports for potential suspicious activity.
- Monitored developments in money laundering and terrorist financing policies and regulations.
- Advised management on correspondent banking issues, investigating and resolving related alerts.
- Ensured thorough investigation of suspicious transactions related to money laundering.
- Maintained awareness of industry best practices and emerging criminal typologies.
Quality Engineer
HCL Technologies
Chennai
08.2014 - 08.2015
- Participated in Change Advisory Board management review meetings to enhance decision-making processes.
- Conducted quality assessments for software products to ensure compliance with standards.
- Conducted Internal Quality Audits according to ISO standards, ensuring compliance and quality improvements.
- Validated ISO standards across various areas, including QMS reporting and process maintenance.
- Tracked software metrics related to schedule, effort, and defects for performance analysis.
- Executed Doer's and Checker's Audits for all production changes and incident tickets.
- Collected monthly operational data from Team Leads for Ops Hi5 Audit assessments.
- Compiled and shared monthly appreciation reports with Merck clients to acknowledge contributions.
Education
MBA - Information System
University of Madras
CHENNAI, INDIA02.2019
B.Sc. - Computer Science
University of Madras
CHENNAI, INDIA05.2014
Skills
- Process automation expertise
- Analytical skills
- Advanced problem solving
- Stakeholder communication
- Process improvement
- Business acumen
- Leadership
- Technical proficiency
- Adaptability
- Agile methodology
- Team leadership
- Stakeholder engagement
Certification
- Agile Scrum Master, EXIN, WWW.exin.com/certificate-authentication, 02/2023
- Service now implementation, SNOW, 02/2022
- ITIL, AXCELOS, 11/2015
Hobbies and Interests
- Travelling
- Surfing the Internet
- Capturing moments
- Feeling the music
- Body building
Timeline
Toscana Business Analyst - Blue Cross Blue Shield
HCL Technologies
04.2024 - Current
RPA Lead Business Analyst
UST Global
01.2024 - 04.2024
RPA Sr. Business Analyst
Iopex Technologies
02.2019 - 11.2023
Incident manager
Capgemini
06.2018 - 11.2018
AML Banker
Tata Consultancy Service
01.2016 - 01.2018
Quality Engineer
HCL Technologies
08.2014 - 08.2015
MBA - Information System
University of Madras
B.Sc. - Computer Science
University of Madras
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