NAVIN SARMALKAR
Mumbai
Summary
Dedicated Cabin Senior with vast experience in customer care and in-flight service excellence. Proven ability to solve problems effectively while fostering a friendly environment. Committed to continuous improvement and collaborative approach. Consistently supporting team success and enhancing guest experience. Delivered exceptional guest relations and in-flight service excellence, ensuring guest comfort,safety and satisfaction with professionalism and care.
Proven record of maintaining high customer satisfaction and fostering loyalty.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CABIN SENIOR
AIRINDIA
04.2004 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front End Sales Associate
OXFORD BOOK STORE
09.2002 - 02.2004
- Provided support during promotional events,book launch, ensuring successful execution of marketing initiatives within the store location.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
- Contributed to book sales growth by mastering product knowledge and effectively communicating benefits to customers.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet bookstore needs.
Education
BACHELOR OF COMMERCE -
UNIVERSITY OF MUMBAI
Mumbai03-2001
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Service Excellence
- Problem-solving
- Effective listening
- Adaptability and flexibility
- Complaint resolution
Certification
POST GRADUATE DIPLOMA IN TRAVEL AND TOURISM FROM KOUNI INSTITUTE - 2012
CERTIFICATION IN MECHANICAL DRAFTSMANSHIP FROM DADAR TECHNICAL INSTITUTE -1997
Timeline
CABIN SENIOR
AIRINDIA
04.2004 - Current
Front End Sales Associate
OXFORD BOOK STORE
09.2002 - 02.2004
BACHELOR OF COMMERCE -
UNIVERSITY OF MUMBAI
HOBBY
Cricket has been my favourite sport since childhood. I played club level cricket and represented Shivaji Park Gymkhana at club level. It has been my passion ever since my childhood.
I also love other sports like Football, Lawn Tennis,Hockey,Chess, Carrom.
I love travelling and listening to music.
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