Summary
Overview
Work History
Education
Skills
Certification
Timeline
HOBBY
Generic

NAVIN SARMALKAR

Mumbai

Summary

Dedicated Cabin Senior with vast experience in customer care and in-flight service excellence. Proven ability to solve problems effectively while fostering a friendly environment. Committed to continuous improvement and collaborative approach. Consistently supporting team success and enhancing guest experience. Delivered exceptional guest relations and in-flight service excellence, ensuring guest comfort,safety and satisfaction with professionalism and care.

Proven record of maintaining high customer satisfaction and fostering loyalty.


Overview

23
23
years of professional experience
1
1
Certification

Work History

CABIN SENIOR

AIRINDIA
04.2004 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Front End Sales Associate

OXFORD BOOK STORE
09.2002 - 02.2004
  • Provided support during promotional events,book launch, ensuring successful execution of marketing initiatives within the store location.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
  • Contributed to book sales growth by mastering product knowledge and effectively communicating benefits to customers.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet bookstore needs.

Education

BACHELOR OF COMMERCE -

UNIVERSITY OF MUMBAI
Mumbai
03-2001

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Service Excellence
  • Problem-solving
  • Effective listening
  • Adaptability and flexibility
  • Complaint resolution

Certification

POST GRADUATE DIPLOMA IN TRAVEL AND TOURISM FROM KOUNI INSTITUTE - 2012


CERTIFICATION IN MECHANICAL DRAFTSMANSHIP FROM DADAR TECHNICAL INSTITUTE -1997

Timeline

CABIN SENIOR

AIRINDIA
04.2004 - Current

Front End Sales Associate

OXFORD BOOK STORE
09.2002 - 02.2004

BACHELOR OF COMMERCE -

UNIVERSITY OF MUMBAI

HOBBY

Cricket has been my favourite sport since childhood. I played club level cricket and represented Shivaji Park Gymkhana at club level. It has been my passion ever since my childhood.

I also love other sports like Football, Lawn Tennis,Hockey,Chess, Carrom.

I love travelling and listening to music.

NAVIN SARMALKAR