To obtain a position in a company to can maximize skills, assure quality, gain knowledge, training experience and be an asset to the organization.
Overview
5
5
years of post-secondary education
Work History
SR. PRODUCT MANAGEMENT ASSOCIATE
JP MORGAN
- Current
Expertise in Chabot development, product ownership, stakeholder management and end to end testing of enhancements.
Scoping, discovery and refinement of content, scenario creation and utterance building to provide improved user experience.
Lead for complex and disambiguated conversation flows to improve accuracy of Chabot.
Work with Development team to drive successful product implementation of any new enhancement and features to be launched.
Point of contact for helpdesk team for issue resolution encountered in Production for smooth operation of their BAU.
Collaborated with stakeholders to understand their requirements and translate them into actionable Chabot features and functionalities.
Proficient in utilizing Jira for project management, issue tracking and creation and prioritization of user stories and tasks to ensure larger Epic goals are met.
Led and facilitated bi-weekly sprint planning sessions to ensure all stories are up-to-date and ready to be picked by development team.
Conducted comprehensive testing on features, content and live agent queues before each release to ensure their functionality meets quality standards and customer expectations.
Lead team to improve utterances which improved Chabot accuracy from 30% to 60%.
SENIOR SETTLEMENTS ANALYST
TRAFIGURA GLOBAL SERVICES PRIVATE LIMITED
To ensure timely and accurate posting of invoices for all commodities, ie., Oil, Refined Metals and Concentrates.
Process payments to vendors by checking invoice accuracy against contract with Counterparties.
Ensure no duplicate payments are processed by running Dupe check reports before payments and making corrections wherever necessary.
Ensuring remittance details are sent to clients to allocate payments made to correct invoices.
Reconciling client Statement of account’s to ensure there is no discrepancy in between respective books and provide update regarding outstanding invoices.
Providing commentary of weekly basis on creditor report.
Handling team escalations and Queries.
Arrange for re-allocation of corporate finding costs to appropriate trading desks.
Reconciling statements and providing aging report to management.
SR. INVOICING OFFICER
ARAMEX INTERNATIONAL, DUBAI
Monthly finalization of client accounts for services rendered under courier, logistics and freight for GCC stations.
Complying to close month end activities within strict deadlines and have been successful in achieving 100% audit results.
Handled implementation phase of VAT in testing team for accounting systems and daily tools.
SAP general ledger reconciliations for invoice posting accuracy, monitoring and reporting errors.
Compiling comprehensive Monthly Production Report in Excel for CEO and top management.
Cost estimations for freight jobs and reporting losses to concerned sales teams and Product Manager.
Assisting in quarterly and annual audit, resolving queries and providing necessary supporting documents.
Assisting credit officers with invoice related queries and supporting documents & correspondence.
Preparation of rate sheet templates in intranet system for domestic, inbound, outbound and logistics products.
Reporting contract inconsistencies that fail to comply with standards to customer teams and Product Manager and suggesting corrections.
Updating logistic contract and preparation of invoices pertaining to all logistics services.
Ensuring that invoicing process guidelines are in place complying with organization procedures.
ANALYST
J. P. MORGAN, MUMBAI
Creating Vendor Accounts in system.
Validating invoices submitted by end user and ensuring invoices submitted and a/c details match vendor account used.
Ensure that necessary approvals are provided to validate invoice and amount requested.
Ensure no duplicate invoices are processed.
Ensure timely payment of invoices to avoid late payment fees.
Process requests to issue manual checks as and when required.
Providing necessary reports regarding clients a/c transaction history, outstanding payments to end user when requested.
Communicate with vendors and internal users to obtain information and clarify/resolve any issues regarding invoices.
Handling dashboard on daily basis and preparing reports on productivity of team.
Education
Bachelors in Accounting and Finance -
St. Andrew’s College Bandra
Mumbai, India
06.2008 - 04.2011
HSC (Commerce) -
Sharjah Indian School
Sharjah, UAE
04.2007 - 03.2008
SSC -
The Emirates National School
Sharjah, UAE
04.2005 - 03.2006
Skills
Excellent written and verbal communication skillsundefined