Navin Sharma
Kolkata
Summary
Perceptive and hospitable Food and Beverage Manager with 15 years of experience creating profitable and inviting dining experiences for valued guests. Business-oriented fine-dining expert with constant focus on emerging trends and customer preferences. Committed to inspired leadership of service-oriented teams that cultivate loyal diners.
Overview
16
16
years of professional experience
Work History
FOOD & BEVERAGE MANAGER
THE EARTH RESORTS (TRADEMARK COLLECTION BY WYNDHAM)
AMRITSAR
2023.02 - Current
- 7-acre property with 18 Heritage Luxury rooms and 40 rooms with modern facilities, 05 F&B Outlets and 02 Banquets with 02 Lawns with capacity of 600 Persons
- Organized catering services for private functions hosted at the establishment.
- Assisted in planning banquets and other large scale events as needed.
- Reviewed guest feedback surveys to identify areas requiring improvement.
- Provided daily oversight of all food and beverage operations.
- Developed and implemented cost-saving measures for the department.
- Managed purchasing, inventory control, pricing and budgeting of food and beverage items.
- Ensured compliance with health regulations regarding food safety standards.
- Performed quality assurance checks on all products prior to serving guests.
- Conducted regular training sessions to enhance service quality and customer satisfaction.
- Created seasonal menus by incorporating locally sourced ingredients whenever possible.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Maintained a high level of professionalism in all interactions with customers.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Analyzed sales data and trends to determine necessary changes or adjustments.
- Developed promotional campaigns for new menu items or special events.
SET UP OPERATION MANAGER
QATAR FIFA WORLD CUP' 2022 UNDER DOHATNA HOSPITALITY
2022.10 - 2022.12
- 37 VIP Sky Boxes, 8 Lounges with capacity for 7000 persons
- Handling the team of 140 plus employees in Food & Beverage Department
- Development and maintenance of all department control procedures
- Assist with marketing events
- Ensure that customers are satisfied with food and service.
FOOD & BEVERAGE MANAGER
AAMBY VALLEY CITY
LONAVALA
2018.09 - 2022.10
- 10,456-acre property with 13 F&B Outlets and 28 Outdoor Banquets venue, 350 Guest Chalets and 700 Villa Owned by Guest
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw food preparation, production and presentation according to quality standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 120 team members and fulfilled dining needs and desires of patrons.
ASSISTANT FOOD & BEVERAGE MANAGER
KATRIYA HOTEL & TOWER
HYDERABAD
2017.06 - 2018.09
- 225 Rooms key, 6 F&B outlets and 18 Banquets Venue
- Conducted regular performance appraisals for staff members, providing constructive feedback to enhance job performance.
- Ensured compliance with health and safety regulations in the kitchen and restaurant areas.
- Maintained inventory records of food, beverage, and supplies; monitored stock levels and placed orders as needed.
- Planned and scheduled staff shifts to ensure adequate coverage of all service areas.
- Monitored customer satisfaction levels through surveys and comment cards.
- Trained new employees on company policies and procedures related to Food and Beverage operations.
- Assisted in developing marketing strategies for the restaurant; implemented promotional campaigns to attract new customers.
- Ensuring that services meet customer specifications.
- Developed menus, recipes, and promotions that increased sales revenue.
OUTLET MANAGER
KENILWORTH HOTEL
KOLKATA
2015.12 - 2017.06
- 106 Rooms key property with 5 F&B Outlets
- Developed and implemented strategies to maximize sales productivity, profitability, and customer satisfaction.
- Oversaw daily operations of outlet, including inventory management, staff scheduling, and customer service.
- Monitored store performance metrics such as sales goals, profit margins, return rates and operational costs.
- Managed employee relations issues such as grievances and disciplinary actions.
- Provided feedback to employees on their job performance in order to enhance their skills and knowledge.
- Conducted regular meetings with staff to discuss updates on products, services offerings or changes in company policy, procedures.
- Set expectations for customer service standards and monitored compliance with policies and procedures.
- Coordinated promotional activities such as special events or discounts offers that would boost revenue targets.
ASSISTANT RESTAURANT MANAGER
THE DELTIN HOTEL
DAMAN
2015.05 - 2015.12
- 176 Rooms key property with 4 F&B Outlets
- Reporting directly to the Food and Beverage Manager
- Entertainment of potential and existing customers
- Development and maintenance of all department control procedures.
RESTAURANT MANAGER
HOLIDAY INN HOTEL
AMRITSAR
2013.01 - 2013.11
- 144 Rooms key property with 4 F&B Outlets
- Part of Pre-Opening Team of the Hotel
- Food and Beverage outlet Entire Set up & Store setup
- Reporting to the Food and Manager directly
- In charge of the 56covers lobby bar.
RESTAURANT MANAGER
ROSE VALLEY HOTELS & ENTERTAINMENTS LTD.
2012.03 - 2013.01
- 27 Cottages and 4 F&B Outlets
- Achievement of budgeted food sales, beverage sales, labor costs and profitability
- Completion of Customer Follow-up calls on a timely basis
- Timely analysis of Food & Beverage Prices in relation to competition
- Entertainment of potential and existing customers.
F&B SUPERVISOR
TAJ BENGAL HOTEL
KOLKATA
2008.03 - 2011.08
- 229 Rooms key property with 10 F&B Outlets
- Reporting to the Outlet manager
- Join as a Butler in 2008 & Promoted as a Supervisor in 2010
- During my Butler Career, I was the Personal Butler of Respected Sir Mr
- Rattan Tata, Respected Smt
- Pratiba Patel (President of India), Sir Mr
- Suhel Seth, Respected Sir Mr
- Kailash Kher.
RESTAURANT MANAGER
SUNCITY HOTEL
PATTAYA
2013.11
- 135 rooms key property with 5 F&B Outlets
- Achievement of budgeted food sales, beverage sales, labor costs and profitability
- Completion of Customer Follow-up calls on a timely basis
- Timely analysis of Food & Beverage Prices in relation to competition
- Preparation of Sales Promotions & Mailings
- Completion of monthly forecast
- Multi-tasking & teamwork oriented
- Customer service skills, Sales & Marketing skills
- Leadership skills to motivate and manage your team
- Punctual & Maintains a Good Energy Level.
Education
Bachelor of Science - Hotel Management
Subhash Bose Institute of Hotel Management
Kolkata10.2007
High School Diploma -
South City College
Kolkata04.2004
Skills
- Multi-tasking & teamwork oriented.
- Customer service skills, Sales & Marketing skills.
- Leadership skills to motivate and manage your team.
- Punctual & Maintains a Good Energy Level.
- Food and Beverage Operations
- Cost Control
- Strategic Planning
- Recruitment
- Quality Control
- Relationship Building
- Safe Food Handling
- Team Leadership
- Budget Administration
- Work Planning and Prioritization
- Inventory Management
- Staffing and Sales Reporting
- Managing Reservations and Large Parties
- Catering Services
- Problem-Solving
- Facilities Planning
- Monitoring Food Preparation
- Menu Pricing and Writing
- Training and Onboarding
- Customer Retention
- Collaboration and Teamwork
- Customer Service
- Back of House Management
- Front of House Management
- Sales Promotion
- Contract Negotiation
- Purchasing
- Workflow Planning
- Sales and Marketing
- Fire Safety Regulations
- Operations Management
- Employee Performance Evaluations
- Anticipating Problems
- Supply Ordering and Management
- Profit and Loss
- Scheduling Staff
- Equipment Maintenance and Repairs
- Coaching and Mentoring
- Delegating Assignments and Tasks
Personal Information
- Passport Number: T8714499
- Marital Status: Married
Training
Kenilworth Hotel Resorts & spa, Goa 1st April' 2006 to 31st August' 2006.
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Timeline
FOOD & BEVERAGE MANAGER
THE EARTH RESORTS (TRADEMARK COLLECTION BY WYNDHAM)
2023.02 - Current
SET UP OPERATION MANAGER
QATAR FIFA WORLD CUP' 2022 UNDER DOHATNA HOSPITALITY
2022.10 - 2022.12
FOOD & BEVERAGE MANAGER
AAMBY VALLEY CITY
2018.09 - 2022.10
ASSISTANT FOOD & BEVERAGE MANAGER
KATRIYA HOTEL & TOWER
2017.06 - 2018.09
OUTLET MANAGER
KENILWORTH HOTEL
2015.12 - 2017.06
ASSISTANT RESTAURANT MANAGER
THE DELTIN HOTEL
2015.05 - 2015.12
RESTAURANT MANAGER
SUNCITY HOTEL
2013.11
RESTAURANT MANAGER
HOLIDAY INN HOTEL
2013.01 - 2013.11
RESTAURANT MANAGER
ROSE VALLEY HOTELS & ENTERTAINMENTS LTD.
2012.03 - 2013.01
F&B SUPERVISOR
TAJ BENGAL HOTEL
2008.03 - 2011.08
Bachelor of Science - Hotel Management
Subhash Bose Institute of Hotel Management
High School Diploma -
South City College
Similar Profiles
Slingky GarlanSlingky Garlan
Banquet Server at Royal Hotel Calgary Trademark Collection by WyndhamBanquet Server at Royal Hotel Calgary Trademark Collection by Wyndham
Kaia FrankKaia Frank
Night Auditor at Royal Hotel Edmonton Airport, Trademark By WyndhamNight Auditor at Royal Hotel Edmonton Airport, Trademark By Wyndham
Kaymani LoveKaymani Love
Receptionist at Odyssey Resorts - A Collection Of Minnesota's Finest ResortsReceptionist at Odyssey Resorts - A Collection Of Minnesota's Finest Resorts