Navin Sharma
Kolkata
Summary
Perceptive and hospitable Food and Beverage Manager with 15 years of experience creating profitable and inviting dining experiences for valued guests. Business-oriented fine-dining expert with constant focus on emerging trends and customer preferences. Committed to inspired leadership of service-oriented teams that cultivate loyal diners.
Overview
16
16
years of professional experience
Work History
FOOD & BEVERAGE MANAGER
THE EARTH RESORTS (TRADEMARK COLLECTION BY WYNDHAM)
AMRITSAR
02.2023 - Current
- 7-acre property with 18 Heritage Luxury rooms and 40 rooms with modern facilities, 05 F&B Outlets and 02 Banquets with 02 Lawns with capacity of 600 Persons
- Organized catering services for private functions hosted at the establishment.
- Assisted in planning banquets and other large scale events as needed.
- Reviewed guest feedback surveys to identify areas requiring improvement.
- Provided daily oversight of all food and beverage operations.
- Developed and implemented cost-saving measures for the department.
- Managed purchasing, inventory control, pricing and budgeting of food and beverage items.
- Ensured compliance with health regulations regarding food safety standards.
- Performed quality assurance checks on all products prior to serving guests.
- Conducted regular training sessions to enhance service quality and customer satisfaction.
- Created seasonal menus by incorporating locally sourced ingredients whenever possible.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Maintained a high level of professionalism in all interactions with customers.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Analyzed sales data and trends to determine necessary changes or adjustments.
- Developed promotional campaigns for new menu items or special events.
SET UP OPERATION MANAGER
QATAR FIFA WORLD CUP' 2022 UNDER DOHATNA HOSPITALITY
10.2022 - 12.2022
- 37 VIP Sky Boxes, 8 Lounges with capacity for 7000 persons
- Handling the team of 140 plus employees in Food & Beverage Department
- Development and maintenance of all department control procedures
- Assist with marketing events
- Ensure that customers are satisfied with food and service.
FOOD & BEVERAGE MANAGER
AAMBY VALLEY CITY
LONAVALA
09.2018 - 10.2022
- 10,456-acre property with 13 F&B Outlets and 28 Outdoor Banquets venue, 350 Guest Chalets and 700 Villa Owned by Guest
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw food preparation, production and presentation according to quality standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 120 team members and fulfilled dining needs and desires of patrons.
ASSISTANT FOOD & BEVERAGE MANAGER
KATRIYA HOTEL & TOWER
HYDERABAD
06.2017 - 09.2018
- 225 Rooms key, 6 F&B outlets and 18 Banquets Venue
- Conducted regular performance appraisals for staff members, providing constructive feedback to enhance job performance.
- Ensured compliance with health and safety regulations in the kitchen and restaurant areas.
- Maintained inventory records of food, beverage, and supplies; monitored stock levels and placed orders as needed.
- Planned and scheduled staff shifts to ensure adequate coverage of all service areas.
- Monitored customer satisfaction levels through surveys and comment cards.
- Trained new employees on company policies and procedures related to Food and Beverage operations.
- Assisted in developing marketing strategies for the restaurant; implemented promotional campaigns to attract new customers.
- Ensuring that services meet customer specifications.
- Developed menus, recipes, and promotions that increased sales revenue.
OUTLET MANAGER
KENILWORTH HOTEL
KOLKATA
12.2015 - 06.2017
- 106 Rooms key property with 5 F&B Outlets
- Developed and implemented strategies to maximize sales productivity, profitability, and customer satisfaction.
- Oversaw daily operations of outlet, including inventory management, staff scheduling, and customer service.
- Monitored store performance metrics such as sales goals, profit margins, return rates and operational costs.
- Managed employee relations issues such as grievances and disciplinary actions.
- Provided feedback to employees on their job performance in order to enhance their skills and knowledge.
- Conducted regular meetings with staff to discuss updates on products, services offerings or changes in company policy, procedures.
- Set expectations for customer service standards and monitored compliance with policies and procedures.
- Coordinated promotional activities such as special events or discounts offers that would boost revenue targets.
ASSISTANT RESTAURANT MANAGER
THE DELTIN HOTEL
DAMAN
05.2015 - 12.2015
- 176 Rooms key property with 4 F&B Outlets
- Reporting directly to the Food and Beverage Manager
- Entertainment of potential and existing customers
- Development and maintenance of all department control procedures.
RESTAURANT MANAGER
HOLIDAY INN HOTEL
AMRITSAR
01.2013 - 11.2013
- 144 Rooms key property with 4 F&B Outlets
- Part of Pre-Opening Team of the Hotel
- Food and Beverage outlet Entire Set up & Store setup
- Reporting to the Food and Manager directly
- In charge of the 56covers lobby bar.
RESTAURANT MANAGER
ROSE VALLEY HOTELS & ENTERTAINMENTS LTD.
03.2012 - 01.2013
- 27 Cottages and 4 F&B Outlets
- Achievement of budgeted food sales, beverage sales, labor costs and profitability
- Completion of Customer Follow-up calls on a timely basis
- Timely analysis of Food & Beverage Prices in relation to competition
- Entertainment of potential and existing customers.
F&B SUPERVISOR
TAJ BENGAL HOTEL
KOLKATA
03.2008 - 08.2011
- 229 Rooms key property with 10 F&B Outlets
- Reporting to the Outlet manager
- Join as a Butler in 2008 & Promoted as a Supervisor in 2010
- During my Butler Career, I was the Personal Butler of Respected Sir Mr
- Rattan Tata, Respected Smt
- Pratiba Patel (President of India), Sir Mr
- Suhel Seth, Respected Sir Mr
- Kailash Kher.
RESTAURANT MANAGER
SUNCITY HOTEL
PATTAYA
11.2013
- 135 rooms key property with 5 F&B Outlets
- Achievement of budgeted food sales, beverage sales, labor costs and profitability
- Completion of Customer Follow-up calls on a timely basis
- Timely analysis of Food & Beverage Prices in relation to competition
- Preparation of Sales Promotions & Mailings
- Completion of monthly forecast
- Multi-tasking & teamwork oriented
- Customer service skills, Sales & Marketing skills
- Leadership skills to motivate and manage your team
- Punctual & Maintains a Good Energy Level.
Education
Bachelor of Science - Hotel Management
Subhash Bose Institute of Hotel Management
Kolkata10.2007
High School Diploma -
South City College
Kolkata04.2004
Skills
- Multi-tasking & teamwork oriented
- Customer service skills, Sales & Marketing skills
- Leadership skills to motivate and manage your team
- Punctual & Maintains a Good Energy Level
- Food and Beverage Operations
- Cost Control
- Strategic Planning
- Recruitment
- Quality Control
- Relationship Building
- Safe Food Handling
- Team Leadership
- Budget Administration
- Work Planning and Prioritization
- Inventory Management
- Staffing and Sales Reporting
- Managing Reservations and Large Parties
- Catering Services
- Problem-Solving
- Facilities Planning
- Monitoring Food Preparation
- Menu Pricing and Writing
- Training and Onboarding
- Customer Retention
- Collaboration and Teamwork
- Customer Service
- Back of House Management
- Front of House Management
- Sales Promotion
- Contract Negotiation
- Purchasing
- Workflow Planning
- Sales and Marketing
- Fire Safety Regulations
- Operations Management
- Employee Performance Evaluations
- Anticipating Problems
- Supply Ordering and Management
- Profit and Loss
- Scheduling Staff
- Equipment Maintenance and Repairs
- Coaching and Mentoring
- Delegating Assignments and Tasks
Personal Information
- Passport Number: T8714499
- Marital Status: Married
Training
Kenilworth Hotel Resorts & spa, Goa 1st April' 2006 to 31st August' 2006.
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Timeline
FOOD & BEVERAGE MANAGER
THE EARTH RESORTS (TRADEMARK COLLECTION BY WYNDHAM)
02.2023 - Current
SET UP OPERATION MANAGER
QATAR FIFA WORLD CUP' 2022 UNDER DOHATNA HOSPITALITY
10.2022 - 12.2022
FOOD & BEVERAGE MANAGER
AAMBY VALLEY CITY
09.2018 - 10.2022
ASSISTANT FOOD & BEVERAGE MANAGER
KATRIYA HOTEL & TOWER
06.2017 - 09.2018
OUTLET MANAGER
KENILWORTH HOTEL
12.2015 - 06.2017
ASSISTANT RESTAURANT MANAGER
THE DELTIN HOTEL
05.2015 - 12.2015
RESTAURANT MANAGER
SUNCITY HOTEL
11.2013
RESTAURANT MANAGER
HOLIDAY INN HOTEL
01.2013 - 11.2013
RESTAURANT MANAGER
ROSE VALLEY HOTELS & ENTERTAINMENTS LTD.
03.2012 - 01.2013
F&B SUPERVISOR
TAJ BENGAL HOTEL
03.2008 - 08.2011
Bachelor of Science - Hotel Management
Subhash Bose Institute of Hotel Management
High School Diploma -
South City College
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