Navin Sharma

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Successfully handed over 3500+ possessions
• Managed Annual Collections of 22 billion
• Closed all tickets & parking related issues for society handover (Six Sigma - DMAIC)

· Head CRM Portfolio & manage Annual collection of 12.5 billion

· Introduced Customer Interaction Module, C-SAT

· Introduced Payment Gateway – Waste reduction (Production hours)

· Automated Brokerage Invoicing Process

• Developed and maintained relationships with customers and suppliers through account development.
• Cross-trained existing employees to maximize team agility and performance.
• Launched Knowledge Management Portal, LMS
• Revamped SFDC & SAP
• Reduced Customer Onboarding TAT
• Introduced C-SAT & NPS
• Led team of MIS, Quality & Training (Introduced New Hire Training

• Provided in-house training to new employees concerning maintenance of standardized training approaches.
• Analyzed training and course delivery metrics to produce reports for senior management.
• Chaired staff and monthly management meetings, communicating current progress towards training goals to staff and senior management.
• Used techniques like Kaizen, ADDIE to improve portfolio performance