NAVIN KUMAR JAMES
Kolkata
Summary
A competent professional with 18+ years of experience in Account Management, Business Development, Strategic Planning, Channel & Man Management, Distribution & Performance Management, Market Analysis, Brand Promotions & Visibility. Actively identifying and networking with prospective clients, generating business from existing accounts and achieving profitability and increased sales growth. Adept in formulating & implementing sales strategies with proficiency in planning sales by studying the existing market environment for business expansion. Proficient in analyzing latest marketing trends and tracking competitors' activities and providing valuable inputs for fine tuning sales and marketing strategies. Track record of handling day-to-day activities in co-ordination with internal/external departments for smooth business operations. Possesses strong communication, team management, initiative, decision making and problem solving skills.
Overview
19
19
years of professional experience
Work History
Manager - Alliances
Spencer's Retails Ltd
10.2023 - Current
- Creating Win - Win Solutions for Brands and travellers
- Acquiring Exclusive campaigns for our platform
- Build & maintain brand relationship and ensure long term association
- Exploring offline and online liaison opportunities with various brands and affiliate networks
- Coming up with new and innovative partnership channels and executing them
- Closing the deal with potential partners
- Collaborating with internal team to execute the partnership arrangements
- This may be in the form of either a one-off or a periodic event
- Managing affiliate businesses which are through direct publishers, affiliate networks to increase traffic, transactions, brand presence
- Creating and implementing monthly marketing plans for affiliates and alliances and managing a strong relationship with clients with effective ROI
- Space Selling to Brands for a fixed assured revenue
- Ensuring proper Execution of Branding & Activations at Store level through Store Marketing
- Ensuring on regional monthly collections.
Entrepreneur
Grocery24
07.2021 - 09.2023
- Established a successful startup by researching market opportunities, creating a business plan.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting.
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
- Spearheaded community outreach initiatives, building brand awareness and contributing positively to local community.
- Launched successful referral program, encouraging satisfied customers to spread word about business.
- Introduced customer loyalty program, rewarding repeat business and building dedicated customer base.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage.
AGM - Enterprise Business
Vodafone Idea Ltd
03.2017 - 06.2021
- Managed a portfolio of Key Accounts comprising of Public Sector Undertaking & Large Corporates
- Driving multi product penetration (Mobility, Fixed Line, IOT, Cloud) nationally in the said accounts
- Driving a business revenue of 70 Mn per annum in through existing & new account penetration
- Driving the ISP Business for WB,Odisha & Sikkim
- Tender Specking for participation for Public Sector
- Revenue generation from non-pulsing accounts & fencing the existing accounts
- Building & Maintaining relationship with Group CXO's in order to transform opportunities to business
- Acting as a Telecom consultant for all requirements of clients business & enabling them to transform into a digital enterprise
- Maintaining a healthy CSAT score by ensuring periodic service level engagements.
- Developed application frameworks, standardized procedures, and managed delivery processes.
- Put together strategic plan to keep solutions in line with company and industry standards.
- Collaborated with engineering to report issues, manage project deliverables and provide status reports.
Manager - Alliances
Spencer's Retails Ltd
10.2015 - 03.2017
- Creating Win - Win Solutions for Brands and travellers
- Acquiring Exclusive campaigns for our platform
- Build & maintain brand relationship and ensure long term association
- Exploring offline and online liaison opportunities with various brands and affiliate networks
- Coming up with new and innovative partnership channels and executing them
- Closing the deal with potential partners
- Collaborating with internal team to execute the partnership arrangements
- This may be in the form of either a one-off or a periodic event
- Managing affiliate businesses which are through direct publishers, affiliate networks to increase traffic, transactions, brand presence
- Creating and implementing monthly marketing plans for affiliates and alliances and managing a strong relationship with clients with effective ROI
- Space Selling to Brands for a fixed assured revenue
- Ensuring proper Execution of Branding & Activations at Store level through Store Marketing
- Ensuring on regional monthly collections.
Deputy Manager - Enterprise Business
Tata Teleservices Ltd
07.2010 - 10.2015
- Develop channel infra
- Increase Channel profitability through Account mapping & enhancing catchment area
- Getting newer accounts empanelled in TC accounts for IOCR business
- Account Analysis
- Conducting various road shows / helpdesk for enhancing the overall numbers
- Identifying the prospective accounts & generating business from existing clients hence ensuring increase in sales
- Analysing market trend & competition activities and providing valuable inputs to enhance business
- Recruiting, training & monitoring the performance of team members to ensure increase in productivity
- Motivating the team & Channel Partners to ensure consistent performance & reduce attrition
- Responsible for having a healthy customer satisfaction score
- Effectuating sales promotion activities for brand building & market development.
Territory Manager
Bharti Airtel Ltd
12.2005 - 07.2010
- Successfully rebuilt business by refocusing sales/marketing strategy on referral and channel relationships
- Strategically managed and grew distributor relationships, evaluating their performance region by region and identifying opportunities to seek deeper market penetration
- Facilitated and participated in weekly account planning/forecasting sessions and hosted training sessions to increase knowledge, motivate, and inspire team to achieve results
- Prospected for new business through telemarketing, direct mail, and networking
- Proactively mentored and managed the top producing Channel Partner via joint selling efforts and sales training
- Optimized market development funds to boost the pipeline exponentially
- Recruited, trained and motivated independent contract Sales Representatives and a dealer network
- Channel Partner Management included training partners to sell, market awareness, presentations and solution offerings.
Education
PGDBM- Marketing -
IMT Ghaziabad
B.Com. (Honours) -
St. Xavier's College, Kolkata
01.2003
Skills
- Interpersonal Communication
- Team Collaboration
- Analytical Skills
- Problem-solving abilities
- Adaptability
- Reliability
- Self Motivation
- Interpersonal Relations
- Active Listening
Accomplishments
Vodafone Idea Ltd
- Balmer Lawrie & Co Ltd – Fixed Line Connectivity (ILL) for their offices across India – Total Order Value – 11 MN
- UCO Bank RRB – Paschim Banga Gramin Bank – MPLS on mobility platform for their branches to support their Core Banking Solution – Total Order Value – 22 MN.
- UCO Bank – Fixed Line Connectivity (MPLS) for their offices across India to support their Core banking – Total Order Value – 9 MN.
- State Bank of Sikkim - MPLS Connectivity for their branches across Sikkim
Tata Teleservices Ltd
- Played a major role in enhancing Acquisition from 3500 to 7000 Revenue growth from 20 MN to 60 MN
- Awarded the Top Account Manager in the country – Felicitated in Singapore
- Honour of being awarded for the exemplary contribution in Global Enterprise Services Business.
- Merit of being National Topper on productivity of the Sales Team.
- Recognized for ensuring the lowest cost of acquisition in the enterprise segment.
- Accredited with the star performer award of the circle
Bharti Airtel Ltd
- Awarded the best Channel manager in the country twice in two consecutive years & felicitated in Thailand & Malaysia respectively.
- Significantly contributed infra enhancement Appointing 7 channels in a span of 2 months and driving business from them.
- Increasing the net numbers & revenue by 30%, revenue from 75 lakhs to 1.2 crores and retail base from 500 to 750
- Enhancing the acquisition from 3.5k to 6.5k activation/ month in the given territory.
Languages
English
Hindi
Bengali
Phone
09038099894, 9830074584
Personal Information
Date of Birth: 02/05/1981
Hobbies and Interests
- Automobiles
- Sports
- Travel
- Movies
Timeline
Manager - Alliances
Spencer's Retails Ltd
10.2023 - Current
Entrepreneur
Grocery24
07.2021 - 09.2023
AGM - Enterprise Business
Vodafone Idea Ltd
03.2017 - 06.2021
Manager - Alliances
Spencer's Retails Ltd
10.2015 - 03.2017
Deputy Manager - Enterprise Business
Tata Teleservices Ltd
07.2010 - 10.2015
Territory Manager
Bharti Airtel Ltd
12.2005 - 07.2010
PGDBM- Marketing -
IMT Ghaziabad
B.Com. (Honours) -
St. Xavier's College, Kolkata
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