Summary
Overview
Work History
Education
Skills
Timeline
Generic
NAVIN KUMAR PANDEY

NAVIN KUMAR PANDEY

Sheikhpura, Bihar

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

17
17
years of professional experience
3
3
years of post-secondary education

Work History

Restaurant Waiter

Celebrity Cruises
Bahamas
12.2024 - Current
  • Provided attentive service to guests in fine dining settings aboard luxury cruise ships.
  • Coordinated with kitchen staff to ensure timely food delivery and presentation.
  • Assisted guests with menu selections and answered questions about ingredients.
  • Maintained cleanliness and organization of dining areas throughout service shifts.
  • Handled guest complaints professionally, ensuring a positive dining experience.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

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Restaurant Waiter

Costa cruises
Genoa
10.2014 - 07.2024
  • Provided attentive service to guests in fine dining settings aboard luxury cruise ships.
  • Took and processed orders accurately using digital point-of-sale systems.
  • Coordinated with kitchen staff to ensure timely food delivery and presentation.
  • Assisted guests with menu selections and answered questions about ingredients.
  • Maintained cleanliness and organization of dining areas throughout service shifts.
  • Handled guest complaints professionally, ensuring a positive dining experience.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Restaurant Captain

The Resort
Mumbai
09.2008 - 10.2013
  • Supervised front-of-house operations during busy service periods.
  • Trained and mentored new staff on service standards and procedures.
  • Coordinated dining room setup and ensured cleanliness before service.
  • Managed guest reservations and seating arrangements for optimal flow.
  • Communicated with kitchen staff to ensure timely food delivery.
  • Resolved guest complaints promptly to maintain customer satisfaction.
  • Ensured all health and safety regulations were adhered to at all times.

Education

3 Years Degree in Hotel Management - Food&Beverage

Punjab Technichal University
Jalandhar
03.2005 - 03.2008

Skills

  • Food safety
  • Menu knowledge
  • POS system operation
  • Order accuracy
  • Table management
  • Guest relations
  • Conflict resolution
  • Team coordination
  • Time management
  • Allergy awareness
  • Food safety awareness

Timeline

Restaurant Waiter

Celebrity Cruises
12.2024 - Current

Restaurant Waiter

Costa cruises
10.2014 - 07.2024

Restaurant Captain

The Resort
09.2008 - 10.2013

3 Years Degree in Hotel Management - Food&Beverage

Punjab Technichal University
03.2005 - 03.2008
NAVIN KUMAR PANDEY