Summary
Overview
Work History
Education
Skills
Passport
Personal Information
Disclaimer
Timeline
Generic
Navinkumar Vipparthi

Navinkumar Vipparthi

Operations Manager
Hyderabad,Telangana

Summary

Strategic Operations Manager with 10+ years of experience in leading and overseeing Fraud detection and mitigation business activities. Expertise in Transaction Monitoring, Risk Analysis, Fraud detection & mitigation, KYC & AML regulations across various regulated markets. Over the last Ten years, assisted Google & Airbnb to protect their businesses and customers from Financial crime and Fraud risks . Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

10
10
years of professional experience
17
17
years of post-secondary education
1
1
Language

Work History

Operations Manager

Cognizant Technology Solutions
Hyderabad
7 2022 - Current
  • Directed 120 employees, 6 Team leads, set schedules and prioritize work assignments
  • Maximized product and quality, cost controls and safety through diligent leadership
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Minimized resource and time losses by addressing employee or production issues directly by implementing timely solutions
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste
  • Reviewed daily requirements and forecasts and delegated work for optimal coverage
  • Reorganized and enhanced employee training to close knowledge gaps and boost group performance.
  • Led a high-performing operations team, focusing on continuous improvement and employee development
  • Managed key projects from inception to completion, delivering results on time and within budget constraints

Deputy Operations Manager

Wipro
Hyderabad
04.2019 - 07.2022
  • Collaborated with internal teams to streamline operations across workflows
  • Handled production and quality for aligned team of 40 associates while controlling costs by optimizing management processes
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Managed shrinkage, attrition, capacity planning
  • Weekly Business Review that would summarize performances and make recommendations for next month/quarter to client
  • Streamlined process with proper data handling techniques and stratified sampling approach
  • Conducted performance level reviews for Team leads
  • Worked with clients to maximize benefits of programs.
  • Mentored junior team members to foster professional growth and development, strengthening overall team capabilities

Process Trainer

Wipro
Hyderabad
11.2016 - 02.2019
  • Provided subject matter expertise on all company offerings
  • Handled 32 New Hire Training batches and conducted refresher and need base training to complete floor across verticals
  • Managed Core metrics (Prod, Quality, Attrition, Absenteeism, Coaching and Counseling) for entire Google Commerce team during OJT phase
  • Bottom Quartile Improvement Plan - Identify training needs of bottom quartile and accommodated necessary training program to help them step up
  • Addressed team performance issues promptly and directly in accordance with policies & procedures
  • Maintained training documents and created process workflows in case of new product launch
  • Led fun committee for Team Events, outing and staff welfare.

Quality Analyst

Google (Payroll - Wipro)
Hyderabad
03.2015 - 10.2016
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership
  • Partnered with management to create, develop and implement quality initiatives, resulting in 23% of improvement
  • Defined stratified sampling audit methodology to identify the areas of opportunities more effectively
  • Conducted calibration sessions for different stakeholders (QA/SME/TL) to bridge knowledge.

Process Associate

Wipro Technologies
Hyderabad
04.2014 - 03.2015
  • Transaction monitoring to determine fraudulent transactions
  • Awarded as best reviewer 4 times in a row
  • Identified 3 fraud MO which saved huge losses to the customer
  • Provided Ideas for tool enhancement to increase the efficiency

Education

Bachelor of Engineering - Electronics Engineering

Vilasrao Deskhmukh College of Engineering And Tech
Nagpur
07.2008 - 10.2013

No Degree - 12th

Janata Mahavidyalaya
Chandrapur
07.2006 - 05.2008

No Degree - 10th Standard

St. Francis English Medium High School
Allapalli
06.1996 - 05.2006

Skills

Operations Management

Passport

Available (Indian)

Personal Information

Nationality: Indian

Disclaimer

I declare that the information above is true to the best of my knowledge. Being technically sound, young and enthusiastic I am confident that I can fulfill your esteemed organization's requirements. I wish and hope that I'll get the privilege of serving your organization.

Timeline

Deputy Operations Manager

Wipro
04.2019 - 07.2022

Process Trainer

Wipro
11.2016 - 02.2019

Quality Analyst

Google (Payroll - Wipro)
03.2015 - 10.2016

Process Associate

Wipro Technologies
04.2014 - 03.2015

Bachelor of Engineering - Electronics Engineering

Vilasrao Deskhmukh College of Engineering And Tech
07.2008 - 10.2013

No Degree - 12th

Janata Mahavidyalaya
07.2006 - 05.2008

No Degree - 10th Standard

St. Francis English Medium High School
06.1996 - 05.2006

Operations Manager

Cognizant Technology Solutions
7 2022 - Current

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Navinkumar VipparthiOperations Manager