Summary
Overview
Work History
Education
Skills
Husband's Name
Personal Information
Languages
Hobbies and Interests
Disclaimer
Father's Name
Area Of Excellence
Timeline
Generic

NAVITAKAUR CHADDA

Thane

Summary

Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.

Overview

14
14
years of professional experience

Work History

Inbound Sales Representative

Accenture
Thane
05.2024 - Current
  • Engaged customers through friendly communication and active listening techniques.
  • Identified customer needs and recommended appropriate products or services.
  • Managed incoming sales inquiries via phone, email, and chat channels.
  • Provided product information and answered customer questions accurately.
  • Built trust and loyalty by maintaining professionalism while persuading customers.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Assisted customers with placing orders over the phone or online.
  • Resolved customer complaints in a timely manner to ensure satisfaction.
  • Conducted follow-up calls to existing customers to ensure satisfaction levels.

Customer Service Executive

Teleperformance
Thane
02.2023 - 05.2024
  • Assisted customers with inquiries and resolved issues effectively.
  • Handled escalated complaints and provided timely solutions to customer concerns.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Assisted the customer in the last-minute amendment of their itineraries.

Cruise Consultant at The Cruise Team department

AOT India Pvt. Ltd.
05.2018 - 06.2020
  • Company Overview: (Australian DMC)
  • Handling cruise operations was the daily task.
  • Dealing with agents from Australia, the AOT head office, and our co-workers on a daily basis.
  • Once the cruise query is received, we will provide quotations and itineraries to the agents as per their requirements.
  • Checking availability on a particular cruise line's portal.
  • Blocking the cabin on a time limit.
  • Once the query gets confirmed, the booking for the cabin is complete.
  • Asking for the requirements, such as passport details, booking amount, flight details, etc.
  • Keeping track of new bookings, checking the cruise time limit if needed, extending the same, checking DOB, name spellings, nationality, etc.
  • Making bookings on cruise portals, plus on the AOT portal (CTR and Neptune).
  • Handling five inboxes, such as the Cruising Inbox, Neptune Inbox, Invoices Inbox, Payments Inbox, Documentation Inbox, and Cancellation Inbox.
  • Cruising Inbox - Approx. 50 emails daily.
  • In cruising the inbox, we used to get queries like the correction of names, dates of birth, passport numbers, etc.
  • Change of itineraries / Date of travel. Changing Cabin Category Request.
  • Bedding request.
  • Dining request.
  • Our job was to acknowledge all the emails and get back with the resolution within a TAT of 24 hours.
  • Neptune Inbox - As Neptune is our new portal, we use it to get all mixed emails in this mailbox related to quotations, cancellations, amendments, invoices, documents, etc.
  • Invoices Inbox - Approx. 100-200 emails daily.
  • Cross-check all the invoices received from the Cruise Line with our bookings.
  • Check to see if there are no printing mistakes.
  • Cross-checking if the offers and discounts given are the same.
  • Checking if costings, names of guests, DOB, travel dates, dining time, cabin categories, etc. They are the same; if not, then make the amendments and send the revised invoice to the agent.
  • Payments Inbox - Approx. 50 emails daily.
  • After making payments on the given timeline, agents send payment and transaction details to this inbox. We need to check if the payments have been received and reflect the same in the bookings, adding notes to the booking.
  • Documentation Inbox - Approx. 50 to 100 emails daily.
  • Once the payment is done, the booking is complete, with everything done and set, sending documents to agents at least a month or two prior to the sailing.
  • All the cruise liners send the travel documents to this inbox, then we download the same and send it across to the agent, or visit the cruise line portal, download e-tickets from there, and send the same to the agent.
  • Cancellation Inbox - Approx. 50 to 100 emails daily.
  • Cancellation request: auctioning from this inbox, checking particular Cruise Lines' cancellation policy, applying cancellation fees if the date comes under the cancellation policy, and then cancelling the booking and sending the cancellation inbox to the agent.

Executive in NTCIL

Thomas Cook (I) Ltd.
11.2016 - 05.2018
  • Handling Cruise Operations - FIT Operations since November 28, 2016.
  • Dealing with cruise liners on a regular basis.
  • Handling inventory for a few cruises, for example. Star Cruises - for FIT and GIT.
  • Also, dealing with direct clients.
  • Good rapport with the agents and suppliers.
  • Maintaining daily sales reports and inventories in Excel.
  • Keeping track of marketing needs, which we used in promoting cruises, e.g. Banners, table stands with cruise pictures, flyers, brochures, etc.
  • Giving quotations to the agents as per their requirements.
  • Following up with the agents on the queries, closing the deals.
  • Making itineraries for cruise, land & cruise, and air.
  • Won the Best Performer FIT Operations Award in the year 2017.

Student / Intern / Guest Relation Executive & Cruise Consultant

Kesari Tours & Travels
09.2015 - 11.2016
  • Classroom Training from August 2014 to Jan 2015.
  • Intern in Guest Relations & Quality Control Department (15 Jan, 2015 to 15 July, 2015).
  • Take Feedbacks from Guest after Tour work on their complaints, communicate with the concerned department and get the issue resolved, try to give 100% resolution.
  • On receiving Appreciations passing it on to the Tour Leader - Adding appreciation Email to the testimonials.
  • Executive in Cruises Department (16 Sep, 2015 to 8th November 2016).
  • Dealing with cruise liner on regular basis.
  • Also dealing with direct clients.
  • Good Rapport with the Agents /Suppliers.
  • Maintaining Daily Sales Report and Inventories in Excel.
  • Keeping a Track of Marketing needs which we used in promoting Cruises - e.g. Banners, Table Stands with Cruise Pictures, Flyers, Brochures, etc.
  • Giving quotations to the Agents as per their requirements.
  • Following up with the agents on the queries closing the deals.
  • Making Itineraries for Cruise + Land & Cruise + Air.
  • Provided content for Website designing (Cruise Line Section).

Sales and Marketing Executive

Country Vacation
07.2011 - 12.2013
  • Interacting with clients face-to-face and closing the deal within a day, selling club membership.
  • Specialist in venue marketing.
  • Developed marketing strategies to promote vacation packages and services.
  • Organized promotional events to attract potential customers and increase brand visibility.
  • Maintained and verified accurate records of pricing, sales and activity reports submitted by account managers.

Education

High School Diploma - Commerce

M K COLLEGE
Mumbai
02-2011

Skills

  • Product knowledge
  • Active listening
  • Time management
  • Customer relationship building
  • Email communication
  • Database entry
  • Pipeline management
  • Records maintenance
  • Booking management
  • Inventory tracking
  • Quotation preparation
  • Proactive Engagement
  • Decision-making
  • Documentation management
  • Multitasking
  • Dependable and responsible
  • Computer skills
  • MS office
  • Microsoft Excel and PowerPoint

Husband's Name

Gurdeepsingh Hardeepsingh Chadda

Personal Information

  • Date of Birth: 11/14/93
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Languages

  • English
  • Punjabi
  • Marathi
  • Hindi

Hobbies and Interests

  • Partying
  • Cooking
  • Art
  • Decorations
  • Gardening
  • Long Drives
  • Make Up
  • Music
  • Nail Art
  • Shopping

Disclaimer

I hereby declare that all the information provided above are true to the best of my knowledge and belief., Mumbai, Current Date

Father's Name

Kishore Adulkar

Area Of Excellence

  • Communication
  • Teamwork
  • Time Management
  • Eager to Learn
  • Problem Solving
  • Decision Making
  • Innovation
  • Competitive
  • Work Ethic
  • Dedicated
  • Motivated
  • Multi Task
  • Provide Guidance
  • Grasping Power

Timeline

Inbound Sales Representative

Accenture
05.2024 - Current

Customer Service Executive

Teleperformance
02.2023 - 05.2024

Cruise Consultant at The Cruise Team department

AOT India Pvt. Ltd.
05.2018 - 06.2020

Executive in NTCIL

Thomas Cook (I) Ltd.
11.2016 - 05.2018

Student / Intern / Guest Relation Executive & Cruise Consultant

Kesari Tours & Travels
09.2015 - 11.2016

Sales and Marketing Executive

Country Vacation
07.2011 - 12.2013

High School Diploma - Commerce

M K COLLEGE

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