Hi, I’m
Navjot Kaur
Sangrur
Summary
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 5 years of experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and recordkeeping. Hardworking and enthusiastic professional trained in every facet of successful work. From Working in managing salon, institute and aesthetic center’s to now working in the Clinic. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
5
years of professional experience
Work History
Refine Aesthetic Clinic
Clinic Manager
09.2023 - Current
Job overview
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Budgeted for resources to control expenditure and maximize profits.
- Developed marketing strategies to increase visibility and patient base.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Successfully negotiated client contract renewals to create increased revenue.
Fashion Tv Salon And Aesthetic
Salon and Aesthetic Manager
09.2022 - 08.2023
Job overview
- Prepared billings and estimates for customers.
- Researched and evaluated current and potential products used by service staff.
- Utilized best practices theory when selecting vendors and products.
- Scheduled in-house and vendor work accounting for sales and customer volume.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
New Image International Beauty Institute Pvt.Ltd.
Customer Relationship Manager
01.2021 - 09.2022
Job overview
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Liaised between customers and organization with particular focus on working with sales department.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Educated customers about [Product or Service] options and processed purchases.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Lakme Salon
Salon Manager
02.2019 - 12.2020
Job overview
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Achieved personal sales goals by upselling products to meet individual needs.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Education
Shaheed Bhai Diala Ji Public SchoolLongowal
Non Medical from High School
03.2012
Bhai Gurdas Engineering College Sangrur
Computer Science Engineering from Information Technology
08.2013
Orane International Ludhiana
Post Graduate Diploma in Cosmetology from Beautician
09.2017
Uv Ghai Makeup Studio And AcademyLudhiana
Diploma in Makeup from Makeup Artist
10.2019
Skills
- Administrative Leadership
- Supply Coordination
- Clinical Management
- Revenue Management
- Employee Recruitment
- Marketing
- Scheduling
- Vendor Relations
- Employee Work Scheduling
- Decision-Making
- Employee Performance Evaluations
- Employee Training Program
- Operating Plans Development
- Inventory and Restocking
Timeline
Clinic Manager
Refine Aesthetic Clinic
09.2023 - Current
Salon and Aesthetic Manager
Fashion Tv Salon And Aesthetic
09.2022 - 08.2023
Customer Relationship Manager
New Image International Beauty Institute Pvt.Ltd.
01.2021 - 09.2022
Salon Manager
Lakme Salon
02.2019 - 12.2020
Shaheed Bhai Diala Ji Public School
Non Medical from High School
Bhai Gurdas Engineering College
Computer Science Engineering from Information Technology
Orane International
Post Graduate Diploma in Cosmetology from Beautician
Uv Ghai Makeup Studio And Academy
Diploma in Makeup from Makeup Artist
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