Navjot Kaur
Ludhiana, Punjab, India
Summary
Dedicated IT Business Analyst with a strong background in communications, business engagement and service delivery. Skilled at understanding client requirements and developing processes to address needs. Resourceful team player committed to supporting customers and troubleshooting issues. Prioritizes and execute tasks and makes sound decisions in critical situations. Strong communicator and problem-solver.
Overview
5
5
years of professional experience
Work History
IT Business Analyst
Bridging Healthcare Technologies Pvt. Ltd.
Mohali
05.2024 - Current
- Gathered data from multiple sources to create detailed reports on current business operations.
- Developed training materials and conducted trainings for end users in order to ensure proper usage of newly implemented systems, products, services within organization.
- Created user stories, use cases, process flows, wireframes, mock-ups, prototypes. to communicate requirements clearly with development teams.
- Participated in agile scrum meetings and sprint reviews throughout the life cycle of a project in order to track progress against goals set at beginning of each release cycle.
- Identified opportunities for process automation and system integration to improve efficiency.
- Documented technical specifications based on customer needs and preferences.
- Conducted interviews with stakeholders to understand their requirements and expectations from the project.
- Analyzed existing business processes to identify areas of improvement and develop new solutions.
- Performed gap analysis between business needs and system capabilities in order to recommend appropriate changes or upgrades in existing systems or processes.
- Assessed current business and technological resources to improve project plans.
- Developed and managed project plans while providing status updates to management.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
- Trained staff and users to work with computer systems and programs.
IT Business Analyst
Belwo Services(India) PVT LTD
SAS Nagar, Punjab
01.2023 - 04.2024
- Gathering requirement from the stakeholders and client to formulate requirement documentation
- Analyze existing systems to compare and develop a better version
- Analysing and identifying business process and procedures
- Communication with client/customer to convey the requirements and technical challenges while development
IT Business Analyst
Bcoder Castle PVT LTD
SAS Nagar, Punjab
11.2019 - 01.2023
- Worked with users to formulate and document business requirements
- Identifying, investigating, and analysing business processes, procedures and work practices
- Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour
- Using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects
- Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
- Creating user and training documentation, and conducting formal training classes
- Developing functional specifications for use by system developers
- Using data and process modelling techniques to create clear system specifications for the design and development of system software
- Acting as a central reference and information source, providing guidance and assistance in the system project decision making process
Education
Master of Computer Applications - Software testing and engineering
Lovely Professional University
Punjab, India2017
Bachelor of Computer Applications - Software testing and engineering
Panjab University
Chandigarh, India2015
Skills
- Stakeholder engagement
- Requirement Elicitation
- Multitasking
- Risk analysis techniques
- Analytical problem solver
- Project Management
- Leadership
- Decision Making
- Critical Thinking
- Research
- Creativity
- Business analysis
- Gap analysis
- Computer Skills
- Teamwork and Collaboration
- Customer Relations
- Customer Service
- Data Entry
- Microsoft Office
- Calm Under Pressure
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Timeline
IT Business Analyst
Bridging Healthcare Technologies Pvt. Ltd.
05.2024 - Current
IT Business Analyst
Belwo Services(India) PVT LTD
01.2023 - 04.2024
IT Business Analyst
Bcoder Castle PVT LTD
11.2019 - 01.2023
Master of Computer Applications - Software testing and engineering
Lovely Professional University
Bachelor of Computer Applications - Software testing and engineering
Panjab University
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