Navjot Kaur

· Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.

· Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.

· Examined merchandise and took inventory to identify items to be reordered and replenished.

· Set up and designed advertising signs and merchandise displays on shelves, counters, and tables to promote sales and attract customers.

· Exceeded monthly sales goals by effectively upselling additional products during consultations.

· Worked closely alongside estheticians in offering complementary services such as facials or peels when necessary.

· Improved overall store atmosphere through engaging product displays and maintaining a clean consultation area.

· Cultivated positive relationships with vendors, negotiating advantageous terms for the procurement of premium skincare products.

· Increased client retention through consistent follow-up and communication regarding their skincare needs.

· Educated clients on proper skincare techniques, leading to better self-care practices at home.

• Greeted customers, helped locate merchandise, and suggested suitable options
• Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise
• Provided excellent customer service, addressing inquiries and resolving issues swiftly
• Maintained clean sales floor and straightened and faced merchandise
• Collaborated with team members to achieve daily sales goals and exceed performance targets
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
• Enhanced customer satisfaction by providing personalized assistance and product recommendations
• Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction
• Supported store promotional events by setting up signage, distributing flyers, and engaging with customers about current offers
• Actively participated in team meetings, sharing feedback on sales trends or operational challenges faced on the sales floor
• Helped maintain the store’s online presence, updating product listings and responding to customer inquiries through various digital channels
• Helped customers complete purchases, locate items, and join reward programs
• Organized store merchandise racks and displays to promote and maintain visually appealing environments
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
• Answered questions about store policies and addressed customer concerns
• Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies
• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers
• Stocked merchandise, clearly labeling items, and arranging according to size or color
• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes
• Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences

• Assist the Retail Store Manager in planning and implementing strategies to attract customers
• Coordinate daily customer service operations (e.g Sales processes, orders and payments)
• Ensuring high levels of customers satisfaction through excellent service
• Track the progress of weekly, monthly objectives
• Maintain, manage and update customer databases
• Coordinate with other departmental staff
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
• Walked through store areas to identify and proactively resolve issues negatively impacting operations
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
• Maintain and manage records and files confidentially
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
• Reconciled daily sales transactions to balance and log day-to-day revenue
• Analyzed customer feedback and implemented strategies to improve customer experience
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business

• Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations
• Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business
• Examined merchandise and took inventory to identify items to be reordered and replenished
• Set up and designed advertising signs and merchandise displays on shelves, counters, and tables to promote sales and attract customers
• Exceeded monthly sales goals by effectively upselling additional products during consultations
• Worked closely alongside estheticians in offering complementary services such as facials or peels when necessary
• Improved overall store atmosphere through engaging product displays and maintaining a clean consultation area
• Cultivated positive relationships with vendors, negotiating advantageous terms for the procurement of premium skincare products
• Increased client retention through consistent follow-up and communication regarding their skincare needs
• Educated clients on proper skincare techniques, leading to better self-care practices at home

• Enhanced customer satisfaction by providing personalized styling advice and product recommendations
• Ensured accurate representation of designs in marketing materials through meticulous proofreading and editing of final drafts
• Aided designers in producing high-quality garments by sourcing materials according to specified requirements while maintaining cost efficiency
• Improved visual merchandising by creating eye-catching displays and effectively utilizing store space
• Managed social media accounts to promote new products and engage with customers, driving online traffic and sales

• Accepted and processed customer payments
• Merchandised store inventory in seasonal and brand displays
• Proposed accessories to complete outfits and complement clothing choices
• Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories
• Networked within select groups to increase client base and generate sales
• Performed personal shopping functions on behalf of customers
• Researched current fashion trends and competitor activity
• Met with clients to determine style requirements and budget
• Analyzed trends to developed innovative concepts through online research, magazines, competitive shopping and runway styles
• Educated clients on proper garment care techniques, extending the life of their purchases while maintaining optimum appearance quality

• Greet customers and determine what each customer wants or needs
• Recommend merchandise based on customers’ wants and needs
• Explain the use and benefit of merchandise to customers
• Answer customers’ questions
• Show how merchandise works, if applicable
• Add up customers’ total purchases and accept payment
• Know about current sales and promotions, policies about payments and exchanges, and security practices