Navjot Kaur Juneja
Pune
Summary
L&D specialist with 13 years of experience in corporate learning and onboarding strategy. Proven track record in developing effective marketing and new-hire induction programs. Strong background in financial markets, enhancing understanding of market products and processes. Skilled in creating engaging content, driving process excellence, and leveraging data to improve learning outcomes.
Overview
18
18
years of professional experience
Work History
L&D Specialist
Eclerx Services Pvt. Ltd.
10.2023 - 08.2025
- Experience in LMS and E-learning tool, Content writing for the presentation, Presenting session for the new hires (Corporate etiquette), Experience as training coordinator for specialized trainings, Keeping track of the mandatory assessments for the new joiners, Maintaining monthly calendar for the trainings, Co-facilitating with the leads for US cultural training, Manage external partnerships, negotiate vendor contracts, and oversee L&D budgets to optimize investment in talent development.
KM Core (Induction)
Eclerx Services Pvt. Ltd.
06.2022 - 10.2024
- Coordinating with the stakeholders and sharing the Invite to the presenters and new joiners. Facilitating the new joiners on their day 1 of induction. Coordinating with the Presenters to make sure the sessions are conducted on time. Maintaining an Induction report and publishing the same on monthly basis. Maintaining Governance report and publishing to the stakeholders on monthly basis. Keeping the track of joiners and their joining kits and reconciling the data on fortnight basis. Training the new joiners to share knowledge about the induction. Presenting session about an overview of the organisation. Presenting Oracle session for new joiners to get them acquainted with the organizational application. Keeping a track of details and sessions to avoid escalations.
Marketing Strategy and Development
Eclerx Services Pvt. Ltd.
06.2022 - 08.2023
- Develop and execute marketing strategies aligned with business goals. Define target audiences and positioning for products. Plan and manage marketing campaigns across multiple channels. Monitor campaign performance and optimize based on data and insights. Create and oversee content. Collaborate with designing team and writers. Work closely with sales and customer service teams. Plan and manage marketing budgets for Mumbai and Pune locations. Ensure projects are delivered on time and within scope.
KM Core: Communications
Eclerx Services Pvt. Ltd.
10.2019 - 06.2022
- Training the new hires on conversational approach, Auditing chats on conversational behavior to meet client requirement, Brainstorm the issues with the team leads to maintain the quality, To assign the focus group every fiscal, Participating in the daily huddle with the team.
Reference Data (Client)
Eclerx Services Pvt. Ltd.
08.2017 - 12.2018
- Set-up New trading account and maintain, Analyze accuracy of data and make use of it as per set-up requirement, Amendment of existing accounts, Apply Standard settlement instruction for newly set up accounts, Monitor work volume on daily basis, Validating new account setup processed by other team members, Preparing daily report by reconciling Assasin data with actual accounts and circulating to the higher management, Prepare report for monthly business review which includes adhoc volume, Monitor work volume on daily basis and assigning to the team, Validating new account setup processed by other team members, Tracking the errors and issues identified on daily basis and perform analysis to create mitigation plan to avoid errors, Preparing daily report by reconciling Assassin data with actual accounts and circulating to the higher management, Training the new hires, Prepare report for monthly business review which includes adhoc volume, As an acting team lead, supporting the appraisal process by assigning KRAs and taking 1-1 meetings with the team members.
Asset Servicing Group (Corporate Actions)
State Street Syntel
10.2015 - 08.2017
- Work on Merged Important Date report file, Processing and preparing payment that are received by swifts, Reconciliation of blocked shares on daily basis, Chasing the Custody for remaining payments for the blocked positions, Work on PLM to resolve the payment discrepancies with the Custody and Record Keeping team, Validating Payments and reconciliation processed by other team members.
Equifax
Serco Bpo
04.2014 - 02.2015
- Updating the credit file for applicant requested by client, Calling to applicant's previous loan providers and landlords, Reporting civil records of the applicant.
Operations Department
ICICI Lombard GIC Ltd.
07.2012 - 02.2013
- Updation of Motor policies in Pathfinder and tagging cheques to them (Renewal, Rollover, New, Used and Third Party), Proficient to handle the inwarding of files in Inward Tracking System(ITS Motor), To analyze the claim status of the renewal policy, To add Break in to the Lapse policy in the system i.e Breakin Inspection.
Legal Department
ICICI Lombard GIC Ltd.
08.2010 - 06.2012
- Preparing MIS of Legal Notices and forwarding to the respective teams, Preparing MIS of Summons and forwarding to the respective teams, Processing payment of the Advocates and vendors, Maintaining files of cases and keeping the record, Maintaining Agreements of vendors.
Office Assistant
Mohindar Singh Kabal Singh Degree College
09.2007 - 06.2010
- Handling student grievances and taking them up with the principal, Responsible for conveying information from University to students, Maintaining student data integrity, Training the new hires in administration department.
Education
BCOM -
Yashwantrao Chavan Open University
04-2009
HSC -
Mohindar Singh Kabal Singh Junior College
Kalyan03-2006
SSC -
Holy Cross Convent School
Kalyan03-2003
Skills
- Generative AI
- Power BI
- Tally 90
- MS-CIT
- LMS management
- Content writing
- E-learning development
- Training coordination
- Budget management
- Marketing strategy
- Campaign management
- Data analysis
- Stakeholder collaboration
- Effective communication
- Problem solving
- Vendor negotiation
- Time management
- Soft skills training
- Onboarding programs
- Public speaking
- Knowledge management
- Data organization
- Verbal and written communication
- Employee retention strategies
- Project implementation
- Leadership development
- Multitasking
Languages
- English
- Hindi
- Marathi
- Punjabi
- French
Personal Information
- Date of Birth: 12/28/87
- Gender: Female
- Marital Status: Married
Disclaimer
I hereby declare that all the details given above are true and correct to best of my knowledge and belief.
Home
Pune
Place
Pune
Timeline
L&D Specialist
Eclerx Services Pvt. Ltd.
10.2023 - 08.2025
KM Core (Induction)
Eclerx Services Pvt. Ltd.
06.2022 - 10.2024
Marketing Strategy and Development
Eclerx Services Pvt. Ltd.
06.2022 - 08.2023
KM Core: Communications
Eclerx Services Pvt. Ltd.
10.2019 - 06.2022
Reference Data (Client)
Eclerx Services Pvt. Ltd.
08.2017 - 12.2018
Asset Servicing Group (Corporate Actions)
State Street Syntel
10.2015 - 08.2017
Equifax
Serco Bpo
04.2014 - 02.2015
Operations Department
ICICI Lombard GIC Ltd.
07.2012 - 02.2013
Legal Department
ICICI Lombard GIC Ltd.
08.2010 - 06.2012
Office Assistant
Mohindar Singh Kabal Singh Degree College
09.2007 - 06.2010
BCOM -
Yashwantrao Chavan Open University
HSC -
Mohindar Singh Kabal Singh Junior College
SSC -
Holy Cross Convent School