Listening Songs
Navjot Singh
Dhanbad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Also I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Service Desk Analyst
Tata Consultancy Services Ltd
Kolkata
01.2016 - Current
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Created Active Directory Report for the Auditors.
- Managed team as an backup for the Team Lead.
Education
Intermediate - Commerce
SGD Modern School
Chirkunda 04.2010 - 03.2012
B. Com - Commerce
Vinoba Bhave University Hazaribag
Hazaribag 04.2012 - 04.2015
Skills
Active Directory
undefinedInterests
Going to gym
Riding Bike
Timeline
Service Desk Analyst
Tata Consultancy Services Ltd
01.2016 - Current
B. Com - Commerce
Vinoba Bhave University Hazaribag
04.2012 - 04.2015
Intermediate - Commerce
SGD Modern School
04.2010 - 03.2012
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