Listening Songs
Navjot Singh
Dhanbad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Also I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Service Desk Analyst
Tata Consultancy Services Ltd
Kolkata
01.2016 - Current
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Created Active Directory Report for the Auditors.
- Managed team as an backup for the Team Lead.
Education
Intermediate - Commerce
SGD Modern School
Chirkunda 04.2010 - 03.2012
B. Com - Commerce
Vinoba Bhave University Hazaribag
Hazaribag 04.2012 - 04.2015
Skills
Active Directory
Guest communication
Account management
Technical issues analysis
Desktop support
Staff education and training
Active Listening
Guest inquiry resolution
Interests
Going to gym
Riding Bike
Timeline
Service Desk Analyst
Tata Consultancy Services Ltd
01.2016 - Current
B. Com - Commerce
Vinoba Bhave University Hazaribag
04.2012 - 04.2015
Intermediate - Commerce
SGD Modern School
04.2010 - 03.2012