Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Navjot Singh

Dhanbad

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Also I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Service Desk Analyst

Tata Consultancy Services Ltd
Kolkata
01.2016 - Current
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Answered user product attribute and usage questions to promote satisfactory product ownership experience.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Generated reports to track performance and analyze trends.
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Monitored system performance to identify potential issues.
  • Created Active Directory Report for the Auditors.
  • Managed team as an backup for the Team Lead.

Education

Intermediate - Commerce

SGD Modern School
Chirkunda
04.2010 - 03.2012

B. Com - Commerce

Vinoba Bhave University Hazaribag
Hazaribag
04.2012 - 04.2015

Skills

Active Directory

Guest communication

Account management

Technical issues analysis

Desktop support

Staff education and training

Active Listening

Guest inquiry resolution

Interests

Listening Songs

Going to gym

Riding Bike

Timeline

Service Desk Analyst

Tata Consultancy Services Ltd
01.2016 - Current

B. Com - Commerce

Vinoba Bhave University Hazaribag
04.2012 - 04.2015

Intermediate - Commerce

SGD Modern School
04.2010 - 03.2012
Navjot Singh