Hi, I’m
Navjot Kaur Brar
Customer Service/Flight Attendant
Mohali
Summary
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. A highly organized and hard-working individual looking for a responsible position to gain practical experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
years of professional experience
Work History
KITCHEN 11
Guest Relationship
12.2021 - 11.2022
Job overview
- Providing exceptional service to guests
- Implementing plans to improve customer satisfaction
- Assisting with guest’s queries/disputes
- Resolving complaints effectively
- Sharing tips with the team to enhance customer service
- Managing guests' experiences.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
Self Employed Servicesmohali, Punjab
Cloud kitchen
01.2021 - 12.2021
Job overview
- PAN ASIAN CUSINE
- Award (TIME FOOD DELIVERY ICON CHANDIGHAR 2021) From Times OF India Newspaper INDIA And
- Appreciation Letter from Punjab State Woman Commission With A viral Facebook Like with over 3 Million View
- Managed Food booth at 2 Big events with the walk in of about 2000 Per Day.
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Self-employeedJabalpur, Madhya Pradesh
Freelance Fashion Designer
07.2017 - 11.2019
Job overview
- Sketched artistic and fresh designs for consideration.
- Clearly communicated design revisions to members of fashion design team.
- Designed sampling displays to enhance consumer interest.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Indigo AirlinesDelhi, Delhi
Flight Attendant
01.2016 - 02.2017
Job overview
- Preflight briefings about the flight, passengers and schedule
- Performing pre-flight checks to ensure that security equipment is working properly
- Greeting passengers as they board and directing them to their seats
- Making sure that passengers are aware of safety procedures and demonstrating how to use emergency equipment
- Making announcements on behalf of the captain, boarding announcements and announcements throughout the flight in several languages
- Service food and drinks as part of the service on board
- Performing first aid if necessary
- Ensuring that passengers follow safety procedures in an emergency
- Making sure that passengers leave the plane safely
- Completing flight report after the journey
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Education
INSD Jabalpur
Diploma from Fashion Design
University Overview
GPA: 60
Higher Secondary
SECONDRY CERTIFICATE
DISTINCTION from ACCOUNTANCY AND BUSINESS STUDIES
MLB School
Certificate
2010
University Overview
GPA: 75
Satya Prakash Public school
HIGHER
2006
University Overview
GPA: 59
Skills
- SKILLSET
- Professional
- Strong Leadership
- Good Communication Skills
- Excellent Customer Management
- Well Organised
- Ability to multitask
- Problem Solving Ability
- Profitable Thinking
- Commercial Awareness
- Inventory Control
- A customer-oriented and professional attitude
- An outgoing personality
- CPR And First Aid
- Personal
- Problem Solving Communication and Inter-Personal Artistic Creative thinking Adaptability & Flexibility
- Organizational Multi-tasking Target oriented and Motivated Team Work Time Management
- LANGUAGES KNOWN
- English, Punjabi, and Hindi
- 20/20 Vision
- Relationship Counseling
- Relationship Maintenance
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Guest Relationship
KITCHEN 11
12.2021 - 11.2022
Cloud kitchen
Self Employed Services
01.2021 - 12.2021
Freelance Fashion Designer
Self-employeed
07.2017 - 11.2019
Flight Attendant
Indigo Airlines
01.2016 - 02.2017
INSD Jabalpur
Diploma from Fashion Design
Higher Secondary
SECONDRY CERTIFICATE
DISTINCTION from ACCOUNTANCY AND BUSINESS STUDIES
MLB School
Certificate
Satya Prakash Public school
HIGHER