SAP ARIBA
Hi, I’m
Navjot Kaur Randhawa
Capacity (IT Sourcing) Operations Manager
Delhi (NCR)
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
years of professional experience
5
years of post-secondary education
Work History
Builder.aiGurgaon
Capacity (It Sourcing) Operations Manager
11.2021 - Current
Job overview
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Managed end-to-end supply chain operations, including vendor management, contract negotiation, and contract management, resulting in a 15% reduction in costs.
- Developed and implemented strategies to optimize inventory levels, improving on-time delivery rates by 25%.
- Led cross-functional teams to identify and mitigate supply chain risks, resulting in a 10% reduction in supply chain disruptions.
- Implemented a vendor performance management program, resulting in a 20% improvement in vendor performance metrics.
- Managed invoice management and accounts payable activities, ensuring timely payments to vendors and suppliers.
AdobeNoida
Business Operation Associate
11.2015 - 07.2018
Job overview
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend and holiday shifts.
- Annual Budget tracking and management, Quarterly Budget analysis based on KPI’s.
- Tracking and releasing Annual maintenance contracts (AMCs), Network and Telecom
- Vendor Management and initiating negotiations for IT procurement, Workforce Management and Capacity Planning.
- Managing Procure to Pay process.
- Releasing Purchase Orders (POs) and Invoice Management Supporting and addressing procurement and accounts payable team queries.
- Analyzing and preparing reports on end-to-end procurement cycle and AP invoice management for IT.
- Preparing reports based on Cost Centres expenses and General Ledger (GL) GAAP.
- Preparing accrual report and tracking open purchase order.
- Tracking, reporting and preparing dashboards: AMC Renewals, Telecom and Network Accounts, Inventory management, Cost Centre Fund Transfers, Workforce data for FTE, Temp, Hiring, Attrition, Hike. Projects expense and payment tracking.
Publicis SapientGurgaon
Business Operations Associate
03.2013 - 10.2015
Job overview
- In-depth analysis of monthly financial (P&L, B/S, Free Cash Flow, KPI's) to support business reviews.
- Review and closely monitor CAPEX against Annual Operating Plan (AOP) / Quarterly estimates.
- Work with other team (Corporate, Regional level) to support business activities.
- Preparing reports of actual spend against budget, historical sales trends & forecasts to facilitate Senior Management focus on key issues.
- Review and closely monitor CAPEX against Annual Operating Plan (AOP) / Quarterly estimates.
- Other activities were Project Budgeting, Revenue Planning and Project Health Reporting.
Investors ClinicNoida
Sales Operations Manager
07.2011 - 03.2013
Job overview
- Collecting, analyzing sales and revenue information for preparing monthly sales target plans.
- Drive cost containment focus to improve overall profitability and customer satisfaction, creating, managing and analyzing individual sales performance based on market trends, sales and revenue.
- Work with Business heads to understand and identify opportunities and risks.
- Prepare monthly, quarterly and annual business reviews decks.
- Managing and specifying day to day operational activities to support the sales team.
- Looking after adhoc request raised by management.
DMC EducationNew Delhi
Assistant Operations Manager
07.2010 - 06.2011
Job overview
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored employee productivity and optimized procedures to reduce costs.
- Developed and maintain operational guidelines for staff.
- Communicated with customers to assess satisfaction with products and services received.
Education
Guru Gobind Singh Indraprastha UniversityNew Delhi, India
MBA from Finance
08.2008 - 07.2010
Guru Gobind Singh Indraprastha UniversityNew Delhi, India
Bachelor of Arts from Mass Communication
08.2005 - 07.2008
Blockchain CouncilOnline
Certifications from Certified Blockchain Expert
01.2018 - 01.2018
NPTELOnline
Certification from Blockchain Technology And Applications
01.2021 - 08.2021
University Overview
- Received ELITE certification
Skills
Capacity-building
Software
MS OFFICE
SQL
Timeline
Capacity (It Sourcing) Operations Manager
Builder.ai
11.2021 - Current
NPTEL
Certification from Blockchain Technology And Applications
01.2021 - 08.2021
Blockchain Council
Certifications from Certified Blockchain Expert
01.2018 - 01.2018
Business Operation Associate
Adobe
11.2015 - 07.2018
Business Operations Associate
Publicis Sapient
03.2013 - 10.2015
Sales Operations Manager
Investors Clinic
07.2011 - 03.2013
Assistant Operations Manager
DMC Education
07.2010 - 06.2011
Guru Gobind Singh Indraprastha University
MBA from Finance
08.2008 - 07.2010
Guru Gobind Singh Indraprastha University
Bachelor of Arts from Mass Communication
08.2005 - 07.2008
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