NAVJOT SINGH
ZIRAKPUR
Summary
Operations manager with extensive experience in travel sales and team leadership. Demonstrated ability to enhance customer satisfaction, optimize financial performance, and drive team success through effective training and development. Skilled in process improvement, multi-unit operations management, and health and safety compliance. Recognized for strong problem-solving capabilities and fostering a professional work environment.
Overview
15
15
years of professional experience
Work History
Operations Manager
NAVAG Business Solutions
01.2026 - 02.2026
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
Freelance Travel Consulatant
easytix
01.2024 - 12.2025
- Managed client relationships to drive sales growth.
Developed tailored sales strategies to meet diverse client needs.
Oversaw sales processes to ensure customer satisfaction and retention.
Operations Manager
Karvi world travels pvt ltd
Mohali, Punjab
05.2019 - 09.2023
- Cultivated an environment that promoted positivity and professionalism, boosting satisfaction levels.
- Managed team by offering support and constructive feedback to improve skills and maximise potential.
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Oversaw employee recognition programme to encourage professional development and high performance.
- Taught employees how to best serve customers, and enforced standards to build brand loyalty.
Team Leader
Flytech LLC
Zirakpur
07.2018 - 05.2019
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives, and facilitating team-building activities.
- Assisted with team recruitment, interviewing and onboarding.
Sr Travel Sales Agent
Flytech LLC
New Delhi
03.2015 - 06.2018
- Handled US-based clients with their travel requirements, assisting them in the best possible way.
- Handled cancellations or modifications, if there were any.
- Meeting the set targets every month.
- Organised and printed travel dates, schedule and airline information to present detailed itinerary to customers.
- Was in the top three sellers throughout.
Sr. Travel Sales Agent
Ezee Flights
Chandigarh
03.2015 - 06.2016
- Managed flight reservations for international clients.
- Maintained accurate records in CRM.
- Effectively managed alterations and terminations of bookings.
- Compiled travel information and schedules into clear itineraries and document packages for travellers.
- Ranked among top sellers.
Sr Travel Sales Agent
Flights Guru
Gurgaon
01.2014 - 02.2015
- Handled UK-based clients with their travel needs.
- Modifications and cancellations.
- Took payments via credit and debit cards, and handled all sensitive information with professionalism and discretion.
- Handled the travel arrangements for groups, couples, executives, and clients with special needs.
Travel Sales Agent
Tripster
Gurgaon
11.2012 - 12.2013
- Handled US customers with their travel requirements.
- Modifications or cancellations in their existing reservations.
- Increased retention rates with strategic engagement.
- Maintained accurate and up-to-date CRM records.
- Compiled travel information and schedules into clear itineraries and document packages for travellers.
Travel Sales Agent
Fareportal
Gurgaon
06.2012 - 10.2012
- Took payments via credit and debit cards, and handled all sensitive information with professionalism and discretion.
- Researched and investigated different travel destinations using online resources or travel guides, to provide various options for customers.
- Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
Travel Sales Agent
Makemytrip
Chandigarh
04.2011 - 05.2012
- Planned and coordinated all travel for clients based on budgets, departure times, and travel needs.
- Informed clients regarding travel costs, and collected deposits and balance to serve as payment for services.
- Reserved tickets, booked accommodations, and rental transportation to accommodate needs of customers.
Education
Bachelor of Commerce - Commerce
DAV College
Chandigarh, CH2011
Skills
- Process improvement
- Workforce training and development
- Performance reporting
- Multi-unit operations management
- Procedure development
- Health and safety compliance
Languages
Punjabi
First Language
Hindi
Advanced
C1
English
Advanced
C1
Additional Information
- I love to Work out.
- Love music mostly pop, sufi, trance etc.
- Movies and TV shows
Timeline
Operations Manager
NAVAG Business Solutions
01.2026 - 02.2026
Freelance Travel Consulatant
easytix
01.2024 - 12.2025
Operations Manager
Karvi world travels pvt ltd
05.2019 - 09.2023
Team Leader
Flytech LLC
07.2018 - 05.2019
Sr. Travel Sales Agent
Ezee Flights
03.2015 - 06.2016
Sr Travel Sales Agent
Flytech LLC
03.2015 - 06.2018
Sr Travel Sales Agent
Flights Guru
01.2014 - 02.2015
Travel Sales Agent
Tripster
11.2012 - 12.2013
Travel Sales Agent
Fareportal
06.2012 - 10.2012
Travel Sales Agent
Makemytrip
04.2011 - 05.2012
Bachelor of Commerce - Commerce
DAV College