Navjyot Parashar - Senior Application Support Analyst - Barclays Global Service Centre

Summary

Application Support Specialist with 10 years of experience in the Banking and Financial Services domain, specializing in Linux administration, DevOps, SQL, Autosys, AddDynamic, Kibana, ITIL processes, production support, and application monitoring. Strong expertise in incident management, root cause analysis, performance optimization, automation, and compliance. Proven leadership in team management, stakeholder communication, SLA adherence, and cross-functional collaboration. Skilled at ensuring high availability, scalability, and regulatory compliance of mission-critical banking applications.

Overview

9

years of professional experience

2

Languages

Work History

Senior Application Support Analyst/

Barclays Global Service Centre

06.2017 - Current

Ensured **24×7 availability of business-critical applications** through proactive monitoring and timely troubleshooting.
Closed **incident and problem records** within SLA by collaborating effectively with cross-functional teams.
Implemented **automation solutions** to reduce manual effort and improve operational efficiency.
Drove **continuous service improvement initiatives**, enhancing support delivery and system reliability.
Reduced downtime of critical applications by deploying proactive monitoring and executing rapid troubleshooting measures.
Coordinated with design and development teams to resolve complex application and system issues.
Troubleshot and rectified application issues, ensuring minimal disruption to business operations.
Provided regular progress updates to senior management on incident resolution and system performance.
Performed **root cause analysis (RCA)** to identify underlying issues and implemented preventative measures.
Planned and executed strategies and configuration changes to ensure optimal quality assurance across applications.
Monitored application alerts and delivered proactive support services to prevent potential outages.
Authored comprehensive **knowledge base articles** and technical documentation, improving knowledge sharing and onboarding efficiency.
Maintained positive working relationships with engineers, developers, and customer support technicians.
Debugged server-related issues impacting application performance, ensuring system stability.
Coordinated with QA and development teams to administer **code migrations** across multiple environments.
Prepared and maintained documentation for incidents, resolutions, and implemented solutions.
Managed **certificate renewal activities** for applications and third-party integrations (e.g., VISA).
Coordinated with multiple teams to establish and execute **Service Recovery Plans (SRP)** during disaster recovery events.

Education

Bachelor of Engineering -

JSSATE

Bengaluru, India

04.2001 -

Skills

Operating Systems & Scripting: Linux (RedHat, Ubuntu), Bash, Shell scripting, Cron jobs, system tuning, user/group management

DevOps & Cloud: CI/CD pipelines, Jenkins, Git, Docker, Kubernetes, Ansible, Terraform, AWS, Azure, GCP

Databases: SQL (Oracle, MySQL, PostgreSQL), PL/SQL, query optimization, stored procedures, triggers, data reconciliation, ETL processes

Job Scheduling & Automation: Autosys, AddDynamic, Control-M, workload automation, batch job monitoring, scheduling optimization

Monitoring & Logging: Kibana,, AppDynamics,Grafana

Banking Applications & Domain: Core banking systems, payment gateways, SWIFT, RTGS, NEFT, UPI, AML (Anti-Money Laundering), KYC, transaction monitoring, reconciliation, risk management, compliance reporting

ITIL & Service Management: Incident management, problem management, change management, service request handling, SLA management, escalation handlin

Leadership & Collaboration: Team lead, mentoring, workload distribution, stakeholder communication, project management, agile methodologies

Other Keywords: Production support, disaster recovery, business continuity, audit readiness, compliance, performance monitoring, automation scripts, service delivery, knowledge transfer, release management, deployment support, capacity planning, vulnerability management, patching, system upgrades

Software

Linux

AWS

Git

AppDynamic

Kibana

SQL Database

Crontab

Autosys Tool

Pega85

Appian194

IBM BPM 85v

Jenkins