Summary
Overview
Work History
Education
Skills
Timeline
Generic
Navneet Dhillon

Navneet Dhillon

Technical Project Manager
Bengaluru

Summary

Experienced Project Manager with a strong background in the information technology and services industry. Skilled in Service Delivery, Scope Management, Project forecasting, Project Management, Scrum, and Project Planning. Proven ability to provide weekly project status communication to internal and external stakeholders, ensure customer satisfaction, and successfully close projects. Experience working with stakeholders and internal teams to deliver SaaS products and achieving successful project outcomes. Expertise in creating policies and documentation to support teams in implementing new technology solutions and managing multi-functional project teams. Strong communicator with excellent relationship-building and interpersonal skills, as well as strong analytical and problem-solving abilities. Self-motivated and able to quickly adapt to new business environments and align with business goals.

Overview

10
10
years of professional experience

Work History

Technical Project Manager

Novopay Solutions Pvt Ltd
Bengaluru
11.2023 - Current
  • Developed project plans, identified resources and established timelines for completion.
  • Managed multiple projects with competing deadlines in a fast-paced environment.
  • Lead weekly status meetings with stakeholders to review progress and address issues.
  • Monitored budgeting and tracked project costs to ensure financial success of projects.
  • Reviewed deliverables prepared by team before passing to client.
  • Conducted risk assessments to identify potential risks and develop mitigation strategies.
  • Created detailed reports outlining progress and performance metrics of each project.
  • Negotiated contracts with vendors and suppliers to secure the best prices for materials and services needed on projects.
  • Coordinated communication between internal teams, vendors, clients, and other stakeholders throughout the project lifecycle.
  • Provided guidance and support to team members when needed to meet project objectives.
  • Ensured compliance with company policies as well as industry standards throughout all stages of the project.
  • Advised senior management on decisions related to technical aspects of projects.
  • Maintained detailed documentation regarding each stage of the project.
  • Facilitated resolution of conflicts among team members or stakeholders.
  • Analyzed customer feedback data to determine how it can be applied towards future projects.
  • Established relationships with external partners, clients who may provide services, products needed for successful completion of a project.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.

Project Manager/Delivery Manager

MResult Services Pvt Ltd
Bengaluru
06.2023 - 11.2023
  • Identified and resolved project issues quickly and efficiently, minimizing their impact on project progress
  • Implemented project lifecycle management processes to ensure project requirements were documented and tracked throughout the project
  • Developed a comprehensive project plan that outlined the key tasks and milestones for a major consulting project, resulting in the successful completion of the project on time and within budget
  • Developed and maintained spreadsheets to track project progress, enabling accurate reporting of project status
  • Collaborated with a cross-functional team to develop a new research project, resulting in the successful completion of the project on time and within budget
  • Monitored project progress and identified potential risks, mitigating issues that could cause project delays and cost overruns
  • Negotiated with stakeholders to ensure project requirements were met and customer expectations exceeded
  • Managed operational budgets and resources to ensure projects were completed within budget.

Technical Project Manager

Vymo Technologies Pvt Ltd
Bengaluru
08.2021 - 06.2023
  • Managing the development and delivery of the product on time, within budget, and to the satisfaction of stakeholders
  • Gathering a deep understanding of the Customer's business processes as they stand without Vymo
  • Understanding their biggest pain points and gaps across all levels in the hierarchy
  • Coordinating the efforts of cross-functional teams, including engineers, designers, and BA staff, to ensure the product meets the requirements
  • Managing project risks and issues, and implementing corrective actions as needed
  • Communicating project status and progress to stakeholders, including upper management and clients.

Sr Product Consultant

Oracle Solution Services (India) Private Limited
Bengaluru
07.2019 - 08.2021
  • Managing Onboarding and Implementation of Aconex SAAS products to Clients
  • Engaging with existing customers on their additional enhancement requirements
  • Consultation with external and Internal clients on Aconex Implementation
  • Managing expectations, scope, and change
  • Working closely with Account stakeholders to identify challenges in the process and offer solutions to meet the business requirement
  • Continually following up with clients, partners, and internal personnel to ensure project tasks are being met and the project is kept on target
  • Training clients to use the product
  • Building Custom Reports/Dashboards for Sales and Account Managers to meet business objectives
  • Being a Product expert, responsible to manage and provide consultation via inbound cases for all regions using Salesforce
  • Providing Induction and onboarding new Client Services recruits globally and Product/Module Activation/Deactivation
  • Addressing customer issues and concerns in a timely fashion to ensure customer satisfaction
  • Creating Knowledge Articles (Confluence), How To Documents, and other web-based learning content to drive Process and Product delivery for peers across the globe
  • Responsible to work closely with Sales and Product Team to ensure timely deliverables and onboarding.

Product Consultant

TechMahindra Ltd.
Pune
01.2018 - 04.2019
  • Coordinating with account managers, sponsors, and procurement teams to schedule kickoff meetings, facilitate training sessions, help with strategic goal setting, and identify potential expansion opportunities
  • Responding to customer needs through competent customer service and prompt problem-solving
  • Maintaining accurate and current customer account data with manual forms processing and digital information updates
  • Evaluating customer information to explore issues, develop potential solutions, and maintain high-quality service
  • Conducting training and mentoring team members to promote productivity, accuracy, and commitment to friendly service.

Project Coordinator

Infosys BPO Ltd
Pune
10.2015 - 05.2017
  • Planning, controlling, managing, and being accountable for the overall delivery of IT projects to meet the agreed business needs, acquiring and utilizing the necessary resources and skills, within agreed parameters of time, cost, and quality
  • Managing Transition of new Ethernet product and working as a bridge between onshore and offshore team to streamline the process
  • Developing and streamlining workflows, SOPs, and briefings for communication providers
  • Identifying problems and proposing necessary solutions by liaising with different stakeholders
  • Creating user stories (presentations) and recommending to clients
  • Responsible for Quarterly Business Review with communication providers
  • Dealing with Escalations received from Client, Communication Provider, or End User and getting them resolved.

Sales Executive

HDFC Bank (HBL Global)
Nashik
08.2014 - 10.2015
  • Analyzing sales data and trends to identify new growth opportunities and optimize sales performance
  • Generating new leads and opportunities through networking, cold-calling, and other sales and marketing techniques
  • Identifying and addressing customer challenges to ensure customer satisfaction and retention.

Education

B.Cs - Computer And Information Sciences

University of Pune
05-2013

Skills

  • Interpersonal Skills
  • Solutioning
  • End-to-End Implementation
  • Resource management
  • Internal & External Stakeholder Management
  • Delivery Management
  • Project Planning
  • Identifying and tracking project deliverables and milestones, and creating and maintaining project plans and schedules
  • Work with Customer to define the optimum solution within the boundaries of the Vymo product offerings
  • Managing and motivating team members to achieve project goals

Timeline

Technical Project Manager

Novopay Solutions Pvt Ltd
11.2023 - Current

Project Manager/Delivery Manager

MResult Services Pvt Ltd
06.2023 - 11.2023

Technical Project Manager

Vymo Technologies Pvt Ltd
08.2021 - 06.2023

Sr Product Consultant

Oracle Solution Services (India) Private Limited
07.2019 - 08.2021

Product Consultant

TechMahindra Ltd.
01.2018 - 04.2019

Project Coordinator

Infosys BPO Ltd
10.2015 - 05.2017

Sales Executive

HDFC Bank (HBL Global)
08.2014 - 10.2015

B.Cs - Computer And Information Sciences

University of Pune

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Navneet DhillonTechnical Project Manager