Navneet Kaur
Mohali, Punjab
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Rona+
Brampton
11.2023 - 09.2024
- Provided information about products and services available to customers.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Kept the work area neat, clean, and well-stocked at all times.
Cashier
McDonalds
Brampton
07.2023 - 10.2023
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Associate- Non-voice
Teleperformance Global Service Private Limited (Samsung)
Mohali
10.2021 - 11.2022
- To respond promptly and professionally to incoming customer inquiries in person, by WhatsApp platform, or by email
- To maintain an updated knowledge of the organization's products, services, and customer service guidelines
- To recommend new products or services or make suggestions for improvements (Ideation) by identifying relevant features and benefits
- To handle administrative tasks such as collecting receipts, processing returns, and tracking customer behavior
- Trained and supervised newly joined employees
- Awarded a Certificate of Appreciation for being the Best Performer for the month of Oct’22
- Promoted to team leader in 6 months owing to excellence in delivering the best client service
Education
Certification course in HRM -
York University School of Continuing Studies
01.2023
MBA - HR & Marketing
Chandigarh University
Ghauran,India09-2021
B. Tech - Computer Science & Eng
Chandigarh Group of Colleges
Landran,India08-2018
Skills
- MS Office proficiency
- Excellent communication skills
- Time Management
- Customer Support
- Active listening
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
Timeline
Customer Service Associate
Rona+
11.2023 - 09.2024
Cashier
McDonalds
07.2023 - 10.2023
Customer Service Associate- Non-voice
Teleperformance Global Service Private Limited (Samsung)
10.2021 - 11.2022
Certification course in HRM -
York University School of Continuing Studies
MBA - HR & Marketing
Chandigarh University
B. Tech - Computer Science & Eng
Chandigarh Group of Colleges
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